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What is Sentiment Search?

Sentiment Search is dedicated to providing insightful reviews for a wide range of dining venues, such as restaurants, cafes, pubs, and cloud kitchens. Our platform offers marketing, operations, and customer experience teams sophisticated insights into customer sentiment gathered from various review websites, social media channels, and internal feedback systems. These industry-specific metrics allow businesses to evaluate all aspects of their operations relative to their competitors, pinpoint areas that require enhancement, and improve their online ratings in the process. In addition, we give senior management a detailed perspective on their brand's overall performance while identifying locations that may not be meeting expectations. Our tools also empower businesses to track industry-specific trends and observe any changes in customer sentiment that occur after adjustments in staffing, menu selections, or renovations. Moreover, we facilitate the benchmarking of sentiment for individual locations as well as the brand overall against industry competitors, promoting data-driven decision-making and strategic development. Ultimately, our service aims to transform customer feedback into actionable insights that drive business growth and elevate the dining experience.

What is AlphaMetricx?

AlphaMetricx is a comprehensive AI-powered insights solution that transforms complex data into meaningful business intelligence. It enables organizations to collect, track, and analyze large volumes of information from multiple sources with speed and accuracy. By leveraging advanced analytics, the platform uncovers patterns, correlations, and anomalies that may otherwise go unnoticed. AlphaMetricx reduces the time required for qualitative and quantitative research, helping teams move from data to insight more efficiently. Its sentiment analysis feature provides clarity into how audiences perceive and emotionally respond to brand messaging. Competitor tracking tools help organizations stay informed about industry dynamics and competitive performance. Customizable dashboards allow users to tailor visualizations that align with business goals and leadership priorities. Automated newsletters streamline communication by delivering insights directly to stakeholders. Corporate reputation monitoring helps organizations detect potential risks and manage media narratives proactively. The platform supports data-driven decision-making across PR, communications, and strategy teams. AlphaMetricx enables faster response times and stronger insight-driven planning. Overall, it equips organizations with the intelligence needed to protect, grow, and elevate their brand presence.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sentiment Search

Date Founded

2019

Company Location

United Kingdom

Company Website

www.sentimentsearch.com

Company Facts

Organization Name

InfoVision

Date Founded

1995

Company Location

United States

Company Website

www.infovision.com/alphametricx/

Categories and Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Categories and Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

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