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Ratings and Reviews 0 Ratings
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What is Seraph?
Seraph is an advanced Customer Support Management System originally designed for IT support entities to efficiently manage and track their support tickets for both individual and corporate clients. With the integration of modern programming languages and methodologies, it is fully web-based for easy access. To streamline the setup process, we provide a VirtualBox image, allowing users to hit the ground running. The system's modular design is highly adaptable to the needs of diverse support organizations, and in addition to its core modules, it offers the possibility of expansion through supplementary components from its extensive open-source libraries. Users can choose to host Seraph on their own servers or opt for our cloud-based management services. We take care of all maintenance and backups, allowing you to concentrate on expanding your business. This arrangement guarantees that you can offer outstanding customer service without the burden of technical oversight. In addition, the flexibility of Seraph ensures that it can evolve with your business needs over time.
What is Auralis?
Auralis AI is an advanced platform designed to revolutionize customer experiences through automation powered by artificial intelligence. It streamlines routine processes, enabling organizations to enhance their support capabilities while offering 24/7 assistance in multiple languages and seamlessly integrating with existing CRM and helpdesk systems. This state-of-the-art solution significantly boosts operational efficiency by reducing response times, minimizing the risk of human error, and elevating overall customer satisfaction levels. With its robust analytics features and dedication to ongoing enhancement, Auralis AI adapts to the evolving needs of customers, ensuring that support is both personalized and effective. As a result, Auralis AI stands out as an essential resource for companies aiming for scalable and intelligent automation in customer interactions. This not only strengthens the relationship between businesses and their clientele but also paves the way for future innovations in customer service automation.
Media
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Integrations Supported
ActiveCampaign
Brevo
Freshdesk
Gorgias
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Kayako
Mailchimp
Integrations Supported
ActiveCampaign
Brevo
Freshdesk
Gorgias
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Kayako
Mailchimp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$499 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Software Assistance
Date Founded
1996
Company Location
United Kingdom
Company Website
www.seraphhelpdesk.com
Company Facts
Organization Name
Auralis AI
Date Founded
2022
Company Location
United States
Company Website
auralis.ai/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management