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What is SermoAI?

A chatbot powered by artificial intelligence, specifically tailored for banks and fintech companies, provides comprehensive customer support that aligns with the preferences of clients by communicating in their chosen language. Supporting more than 60 languages, this cutting-edge solution eliminates language barriers, ensuring effortless interaction with customers around the world. It utilizes a vast array of non-confidential resources to offer accurate and customized answers to various inquiries. Moreover, the chatbot possesses an extensive understanding of financial terminology and the distinct aspects of the fintech sector. By effectively closing language gaps, it ensures smooth interactions with customers from diverse linguistic backgrounds. Furthermore, this chatbot operates continuously, making it an essential asset for businesses that operate across multiple time zones. Consequently, users experience a significant increase in the speed at which issues are resolved, leading to enhanced customer satisfaction and loyalty over time. This improvement not only boosts the operational effectiveness of these organizations but also strengthens the relationship between businesses and their customers, fostering a more engaged and satisfied client base. In a rapidly evolving digital landscape, such tools are becoming indispensable for maintaining competitive advantage.

What is Proto?

Proto leads the way in developing inclusive chatbot solutions and multilingual automation for customer service centers. Through widespread national implementations, Proto amasses a wealth of data to refine machine learning technologies for languages that often receive little attention. Their AI Customer Experience (AICX) offerings are specifically crafted to foster genuine consumer interaction and safeguard interests, especially in industries that typically lack support from venture capital. By partnering with regulators and key development organizations, Proto devises solutions that directly benefit local customers. Various businesses and governmental organizations leverage Proto's AICX platform to deliver services in local dialects, ensuring they operate efficiently and sustainably over time. Enhance your service capabilities above competitors with chatbots that incorporate advanced logic and smooth integrations. Facilitate ongoing conversations that can navigate a multitude of discussion paths, emulating human reasoning in exchanges. Furthermore, connect chatbots to external databases using JSON APIs while keeping dialogue structured and coherent. With a keen emphasis on managing costs, Proto efficiently expands service reach into both emerging and established markets. This pioneering methodology not only elevates user experience but also champions the advancement of language communities that have been historically neglected. Ultimately, Proto's commitment to inclusivity in technology sets a new standard in customer engagement.

Media

Media

Integrations Supported

Facebook Messenger
LINE
Microsoft Teams
Salesforce
Twilio
Viber
WhatsApp
Zalo

Integrations Supported

Facebook Messenger
LINE
Microsoft Teams
Salesforce
Twilio
Viber
WhatsApp
Zalo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,000 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SermoAI

Company Website

sermoai.net

Company Facts

Organization Name

Proto

Company Location

Canada

Company Website

www.proto.cx/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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