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What is ServEngage?

ServEngage, a cutting-edge video engagement platform created by Servion, streamlines the interaction between customers and businesses throughout their service journey, whether via a website, mobile app, or kiosk. Users can initiate a video session effortlessly with a single click from any device that has internet access, such as laptops, smartphones, tablets, and smartwatches. This adaptable solution integrates smoothly with existing contact center frameworks and digital communication platforms, including websites, chatbots, mobile applications, email, and popular messaging services like Facebook Messenger, WhatsApp, and SMS, thanks to its open APIs and SDKs. By complementing and enhancing current technologies and workflows, ServEngage significantly enriches customer interactions through video engagement with the brand. The platform not only equips agents to offer visual assistance but also provides personalized support, minimizes the necessity for travel, and improves Net Promoter Score (NPS) with its extensive feature set, ultimately ensuring a more gratifying service experience for users. In essence, ServEngage revolutionizes organizational customer connections, making the process of engagement not only more efficient but also more enjoyable for all parties involved, thereby fostering stronger relationships.

What is Coolix?

Coolix emerges as the leading interactive video platform specifically designed for native advertising and live video content, revolutionizing the way millions connect with video and enhancing the value extracted from pre-existing footage. By integrating playables that enable users to experience a game or app firsthand, we provide a more authentic interaction that clarifies the app's features, significantly boosting the likelihood of downloads. This strategy leads to superior conversion rates, increased viewer engagement, improved retention, and greater lifetime value (TLV). If your video showcases a product you aim to promote, consider incorporating a Call to Action (CTA) directly associated with that item. You can effortlessly align these elements with your video timeline, giving it an exceptional touch. In fact, transforming your video into a shoppable experience through customizable CTAs can amplify conversions by as much as five times, establishing it as a formidable asset in your marketing arsenal. By captivating viewers with interactive components, you not only capture their interest but also motivate them to take decisive actions, ultimately enhancing your brand's visibility and impact.

Media

Media

Integrations Supported

Acqueon
Amazon Connect
Avaya Aura
Webex Contact Center

Integrations Supported

Acqueon
Amazon Connect
Avaya Aura
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$120.00/year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Servion Global Solutions

Date Founded

1995

Company Location

India

Company Website

servion.com/solutions/video-engagement/

Company Facts

Organization Name

Coolix

Date Founded

2016

Company Location

Israel

Company Website

coolix.io

Categories and Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Categories and Features

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Video

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

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