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What is ServEngage?

ServEngage, a cutting-edge video engagement platform created by Servion, streamlines the interaction between customers and businesses throughout their service journey, whether via a website, mobile app, or kiosk. Users can initiate a video session effortlessly with a single click from any device that has internet access, such as laptops, smartphones, tablets, and smartwatches. This adaptable solution integrates smoothly with existing contact center frameworks and digital communication platforms, including websites, chatbots, mobile applications, email, and popular messaging services like Facebook Messenger, WhatsApp, and SMS, thanks to its open APIs and SDKs. By complementing and enhancing current technologies and workflows, ServEngage significantly enriches customer interactions through video engagement with the brand. The platform not only equips agents to offer visual assistance but also provides personalized support, minimizes the necessity for travel, and improves Net Promoter Score (NPS) with its extensive feature set, ultimately ensuring a more gratifying service experience for users. In essence, ServEngage revolutionizes organizational customer connections, making the process of engagement not only more efficient but also more enjoyable for all parties involved, thereby fostering stronger relationships.

What is Pirsonal?

Pirsonal offers marketers, developers, agencies, and various professionals the adaptability and innovative tools necessary for personalized video marketing, interactive video features, and dynamic landing pages, all aimed at enhancing the customer experience. We understand the impact of effective marketing strategies. It is widely recognized that video marketing yields impressive results, and you are likely aware that personalized marketing alongside automation is equally effective. Research indicates that personalized videos outperform generic ones by 116%. Picture a self-service software solution for video that combines flexibility, affordability, and user-friendliness. Pirsonal stands out as a unique platform that elevates personalized videos to new heights. This versatile software creates connections with customers, enabling you to say "Hello" and effortlessly boost sales while actively engaging your audience. In an ever-evolving digital landscape, leveraging such tools can make all the difference in maintaining a competitive edge.

Media

Media

Integrations Supported

Amazon Connect
Webex Contact Center

Integrations Supported

ActiveCampaign
Constant Contact Lead Gen & CRM
Drip
Google Sheets
Highrise
HubSpot Customer Platform
KonnectzIT
Microsoft Dynamics 365
Nimble
Ortto
PayPal
Pipedrive
Salesforce
Stackreaction
SurveyMonkey
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$149 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Servion Global Solutions

Date Founded

1995

Company Location

India

Company Website

servion.com/solutions/video-engagement/

Company Facts

Organization Name

Pirsonal

Date Founded

2017

Company Location

Colombia

Company Website

pirsonal.com

Categories and Features

Video Marketing

Not specified

Categories and Features

Personalized Video

Not specified

Video Email

Not specified

Video Marketing

Not specified

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