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What is ServEngage?

ServEngage, a cutting-edge video engagement platform created by Servion, streamlines the interaction between customers and businesses throughout their service journey, whether via a website, mobile app, or kiosk. Users can initiate a video session effortlessly with a single click from any device that has internet access, such as laptops, smartphones, tablets, and smartwatches. This adaptable solution integrates smoothly with existing contact center frameworks and digital communication platforms, including websites, chatbots, mobile applications, email, and popular messaging services like Facebook Messenger, WhatsApp, and SMS, thanks to its open APIs and SDKs. By complementing and enhancing current technologies and workflows, ServEngage significantly enriches customer interactions through video engagement with the brand. The platform not only equips agents to offer visual assistance but also provides personalized support, minimizes the necessity for travel, and improves Net Promoter Score (NPS) with its extensive feature set, ultimately ensuring a more gratifying service experience for users. In essence, ServEngage revolutionizes organizational customer connections, making the process of engagement not only more efficient but also more enjoyable for all parties involved, thereby fostering stronger relationships.

What is Seenit?

Leverage Seenit, a platform designed for user-generated videos, to collect and enhance footage that showcases your business, attracts new talent, reinforces your employer brand, and encourages stronger engagement among your team members. User-generated video (UGV) is produced by everyday individuals rather than professional teams, making it a more relatable, trustworthy, and efficient way to create content that can involve anyone, regardless of their location. Seenit allows organizations to gather and curate videos from a wide variety of contributors, such as employees, dedicated customers, and passionate supporters, promoting creativity and interaction within your community. By providing clear filming instructions, you can ensure that the content remains relevant and of excellent quality. Fully compliant with GDPR regulations, your community's data is protected, and all rights to the content are secured. With our intuitive online editing suite, anyone can step into the editor's role, while our sophisticated video intelligence tools help you extract maximum value from each submission, improving the overall quality and effectiveness of your content. This innovative strategy enables businesses to forge a more vibrant and genuine connection with their audience, ultimately driving success and engagement. As a result, organizations can effectively showcase their culture and values, making them more attractive to potential candidates and reinforcing loyalty among existing employees.

Media

Media

Integrations Supported

Acqueon
Amazon Connect
Avaya Aura
Forward
Webex Contact Center

Integrations Supported

Acqueon
Amazon Connect
Avaya Aura
Forward
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Servion Global Solutions

Date Founded

1995

Company Location

India

Company Website

servion.com/solutions/video-engagement/

Company Facts

Organization Name

Seenit

Company Location

United Kingdom

Company Website

seenit.io

Categories and Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Categories and Features

Video

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Video Advertising

Ad Optimization
Collaboration Tools
Creative Asset Management
Demand-Side Platform (DSP)
Design Ads
Display Advertising
In-App Video
Media Buying
Reporting / Analytics
Social Advertising
Supply-Side Platform (SSP)
Video Monetization

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Popular Alternatives

Popular Alternatives

Sezion Reviews & Ratings

Sezion

SEZION DIGITAL