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What is ServMate?

ServMate is a cutting-edge software solution that caters specifically to field service management and CMMS for engineering-focused service teams in Australia, such as instrument technicians, calibration labs, industrial maintenance firms, and field service engineers. This all-encompassing platform offers various features including intuitive drag-and-drop job scheduling, automated preventive maintenance tasks, inventory management for both vehicle stock and warehouses, comprehensive asset and device oversight complete with service histories, and the capability to generate purchase orders directly from the field. What sets ServMate apart are its distinctive features: a specialized calibration compliance module that tracks intervals, due dates, organizes certificates, and maintains audit-ready records—functionality that is often missing from conventional FSM platforms—and the ServMate Buyer’s Network, which links customers to industrial spare parts at discounts ranging from 20-30% off the list price, even for hard-to-find and obsolete items. Furthermore, it adopts a flexible pricing structure starting at A$69 per user monthly, requiring no long-term commitments and ensuring a seamless user experience supported by local assistance. With its strong Australian foundation and dedicated customer support, ServMate is exceptionally well-suited to fulfill the unique demands of its users within the field service sector, ultimately enhancing operational efficiency and service delivery.

What is Calibre?

Calibre is recognized as an exceptional call recording solution that transforms recorded conversations and their associated metadata into useful insights for informed decision-making. Serving as a reliable and all-encompassing resource for business improvement, Calibre enhances not only performance and productivity but also boosts customer satisfaction while effectively reducing risks, cutting operational costs, and driving up profitability. Engineered with advanced digital recording features and a smart framework, Calibre is versatile enough to meet the needs of contact centers of various sizes. Clients can confidently adopt Calibre, thanks to the support of prompt and professional certified technicians alongside the I’m Alive™ proactive monitoring system. Moreover, Calibre includes an Advanced API and event triggers to guarantee the secure storage of sensitive information and adherence to strict security standards. Communications are strengthened through layered algorithms and robust data encryption, ensuring limited access and protection of confidential information, which ultimately creates a secure atmosphere for all users. Additionally, the comprehensive nature of Calibre’s services establishes it as a critical ally in the pursuit of operational excellence, enabling businesses to thrive in a competitive landscape.

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Integrations Supported

Azure Marketplace
Linc

Integrations Supported

Azure Marketplace
Linc

API Availability

Has API

API Availability

Has API

Pricing Information

$69 AUD/month/user
Free Version
Free Trial Offered?

Pricing Information

$15000 one-time payment
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServMate

Date Founded

2026

Company Location

Australia

Company Website

www.servmate.com.au

Company Facts

Organization Name

HigherGround

Date Founded

1973

Company Location

United States

Company Website

www.higherground.com/calibre

Categories and Features

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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