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What is ServiceChannel?

ServiceChannel provides a digital solution for maintenance management that is tailored to help facilities managers with the process of sourcing, acquiring, supervising, and settling expenses related to repair and maintenance services. Equipped with an extensive suite of mobile and cloud-based tools, the platform enables users to manage every facet of facilities management, including the submission of both routine and emergency service requests, vendor and contractor searches, work order tracking, payment management, and numerous other essential operations. By simplifying the intricate processes involved in maintenance management, this system ensures that facilities operate seamlessly and efficiently. Moreover, the user-friendly interface enhances accessibility for managers at all levels, fostering better communication and collaboration among teams.

What is Facilio?

Facilio helps facilities teams run maintenance across many sites without chasing calls, technicians, and vendors by hand. It is the agentic platform for facilities management: a CMMS built for facilities, with Atom, a family of AI agents, doing the routine coordination. Tenants and staff report issues by phone, WhatsApp, web chat, or email. Atom raises the ticket, assigns the right technician, follows up with vendors, and checks invoices. Managers see PM compliance, backlog, and live equipment readings for every building in one place, and get reports such as a monthly backlog review generated from live data. Facilio is used by building owners, FM service providers, retailers, universities, and hospitals, with 150 customers across four regions. When a team needs an agent for its own process, Facilio's FM Ops Engineers build it with them and take it live in weeks.

Media

Media

Integrations Supported

Control Tower
Davisware Vision
Eptura
Fuel Me
Projectmates
QuickBooks Online
Runbook

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Accruent

Date Founded

1995

Company Location

United States

Company Website

servicechannel.com

Company Facts

Organization Name

Facilio

Date Founded

2017

Company Location

India

Company Website

facilio.com

Categories and Features

CMMS

Asset Tracking
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Facility Management

Not specified

Categories and Features

CMMS

Asset Tracking
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Condition Monitoring

Not specified

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Compliance Management
Cost / Use Reporting
Emissions Monitoring
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Maintenance Tracking
Preventive Maintenance
Room Scheduling
Schools
Space Planning
Visitor Management
Work Order Management

IWMS

Asset Management
Maintenance Management
Space Planning
Sustainability Management

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