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What is ServiceMax?

ServiceMax, a prominent provider of cloud-enabled field services solutions, has the potential to revolutionize your field service operations. Leveraging the Salesforce platform, ServiceMax facilitates a modernized approach to field service experiences. This comprehensive platform delivers a wide array of solutions, encompassing workforce optimization, sophisticated dispatching, parts logistics, inventory management, depot repairs, social collaboration tools, and entitlements for the installed base. By integrating these features, ServiceMax enhances efficiency and effectiveness across the entire service lifecycle. Ultimately, adopting this technology can lead to significant improvements in customer satisfaction and operational performance.

What is Coolfire Core?

Coolfire develops software designed for collaboration among mobile teams. Their innovative technology seamlessly integrates individuals, workflows, and data within a specialized digital environment. The company's mission focuses on maintaining team organization around their tasks while equipping them with essential information to progress effectively. With a reputation for reliability, Coolfire serves as a key technological partner for both corporate giants like Enterprise Rent-A-Car and significant government entities such as the US Department of Defense, highlighting its versatility and adaptability in various sectors.

Media

Media

Integrations Supported

Magic EDI Service
Runbook
SkyRingAI
Xinix
frontline.io

Integrations Supported

Tray.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$15 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/servicemax

Company Facts

Organization Name

Coolfire

Date Founded

2010

Company Location

United States

Company Website

www.coolfiresolutions.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Delivery Management

Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Field Service Management

Contact Database
Customer Database
Dispatch Management
Electronic Signature
Mobile Access
Routing
Scheduling
Service History Tracking
Work Order Management

Logistics

3PL
Container Tracking
Order Management
Scheduling
Shipping Management
Transportation Management

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