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Ratings and Reviews 0 Ratings
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What is ServicePower?
ServicePower stands as a premier provider of field-service management software on a global scale. Our mission is to enhance customer satisfaction while optimizing operational effectiveness. Renowned organizations in the field-service sector, including GE Appliances, LG, Electrolux, and Siemens, place their trust in ServicePower. We uniquely offer a SaaS platform that enables companies to seamlessly oversee both contracted and in-house technicians. Additionally, ServicePower provides a comprehensive managed network of service providers that can deliver field services even in remote areas of North America and Europe. With our integrated suite for field service management, you can ensure a quicker and more efficient response to your customers' needs. The self-service consumer portal we provide not only empowers customers but also enhances their experience with immediate updates on job status and the location of field workers. Furthermore, our two-way communication feature significantly boosts transparency throughout the entire service lifecycle, ensuring customers are well-informed no matter their location. Ultimately, our commitment to innovation in service management helps businesses thrive in a competitive marketplace.
What is ServiceNetwork?
ServiceNetwork™ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.
Integrations Supported
Ayla IoT Platform
ServiceWorks
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ServicePower
Date Founded
1996
Company Location
United States
Company Website
www.servicepower.com
Company Facts
Organization Name
ServiceCentral
Date Founded
1991
Company Location
United States
Company Website
servicecentral.com/products/servicenetwork/
Categories and Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
Categories and Features
Warranty Management
Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking