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What is ServicePower?

ServicePower stands as a premier provider of field-service management software on a global scale. Our mission is to enhance customer satisfaction while optimizing operational effectiveness. Renowned organizations in the field-service sector, including GE Appliances, LG, Electrolux, and Siemens, place their trust in ServicePower. We uniquely offer a SaaS platform that enables companies to seamlessly oversee both contracted and in-house technicians. Additionally, ServicePower provides a comprehensive managed network of service providers that can deliver field services even in remote areas of North America and Europe. With our integrated suite for field service management, you can ensure a quicker and more efficient response to your customers' needs. The self-service consumer portal we provide not only empowers customers but also enhances their experience with immediate updates on job status and the location of field workers. Furthermore, our two-way communication feature significantly boosts transparency throughout the entire service lifecycle, ensuring customers are well-informed no matter their location. Ultimately, our commitment to innovation in service management helps businesses thrive in a competitive marketplace.

What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

Media

Media

Integrations Supported

Ayla IoT Platform
ServiceWorks

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

ServicePower

Date Founded

1996

Company Location

United States

Company Website

www.servicepower.com

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

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