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What is ServiceTree?

Instead of sifting through a flood of emails, clients can conveniently choose a time slot on the calendar with a specific technician or the next available team member. ServiceTree is specifically designed to meet the distinct needs of Managed Service Providers (MSPs), informed by insights from over 100,000 service tickets. The platform seamlessly integrates into daily workflows as a downloadable Chrome extension, making it a practical tool for technicians. With a quick installation that takes just 5-10 minutes, technicians can swiftly move on to their next ticket with a single click. Managers enjoy a different interface from their technicians, which allows them to monitor the next five tickets assigned to their team. By using the OpenNextâ„¢ button, technicians can promptly update the ticket status to "in progress" while starting time tracking. ServiceTree is making remarkable advancements in revolutionizing professional services automation for the MSP industry through its groundbreaking OpenNextâ„¢ technology, resulting in smoother and more efficient operations. This innovative method not only boosts productivity but also enhances client satisfaction by simplifying communication and improving service delivery. Moreover, the user-friendly design ensures that both technicians and managers can navigate the system with ease, leading to a more harmonious work environment.

What is Primetric?

Evaluate your strategies against actual outcomes by predicting employee availability and monitoring the time they dedicate to various projects. Gain a quick snapshot of your financial and operational health. By integrating all facets of your organization, you can reduce time spent on non-billable tasks and concentrate on what truly matters: delivering exceptional professional services to your clients. Advanced algorithms, which leverage both technical capabilities and interpersonal skills, enable you to identify available team members and effortlessly assign the most qualified individuals to current, upcoming, or potential projects with a single click. Additionally, you can forecast project phases, identify staffing gaps, and manage overall profitability effectively. By utilizing this data, you can achieve genuinely data-informed and profitable outcomes. The employee dashboard alongside predictive timesheets simplifies the process for staff to record their work, enhancing the quality of your project management. This information is invaluable for refining your project strategies. Moreover, you can project expenses for individual projects as well as for your entire enterprise. With dynamic reporting features, you can monitor all developments as they happen, ensuring you stay agile in your decision-making. This comprehensive approach not only streamlines operations but also enhances overall productivity within your organization.

Media

Media

Integrations Supported

Datto RMM

Integrations Supported

BI Book

API Availability

API Availability

Has API

Pricing Information

$0.99 per month
Free Trial Offered?

Pricing Information

$34.20 per month
Billed annually

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ServiceTree

Date Founded

2016

Company Location

Australia

Company Website

service-tree.com

Company Facts

Organization Name

Primetric

Date Founded

2016

Company Location

Poland

Company Website

www.primetric.com

Categories and Features

Professional Services Automation

Billing & Invoicing
Client Portal
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

Financial Reporting

"What If" Scenarios
Cash Management
Forecasting

Gantt Chart

Alerts/Notifications
Drag & Drop
Milestone Tracking
Progress Tracking
Task Management
Templates

Professional Services Automation

Billing & Invoicing
Portfolio Management
Project Management
Resource Management
Time & Expense Tracking

Project Accounting

Not specified

Project Planning

Agile Methodologies
Budget Management
Due Date Tracking
Gantt Charts
Prioritization
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies

Project Portfolio Management

Budget Management
Dashboard
Milestone Tracking
Portfolio Management
Project Planning
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Project Tracking

Cost-to-Completion Tracking
Gantt Charts
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking

Resource Management

Capacity Management
Drag & Drop
Skills Tracking

Strategic Planning

Budgeting & Forecasting
Dashboard
Scenario Planning

Time and Expense

Activity Tracking
Expense Tracking
Multiple Billing Rates
Project Tracking
Time Tracking by Client
Time Tracking by Project

Time Tracking

Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Multiple Billing Rates
Overtime Calculation
Timesheet Management
Vacation / Leave Tracking

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