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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is EV Service Manager?

The field of information technology offers a remarkable opportunity to drive digital transformation within an organization, with a robust cloud-based IT Service Management (ITSM) software tool being essential to achieving this objective. In contrast to outdated or overly basic service desk solutions, EV Service Manager provides a vibrant, effective, and user-friendly method for managing service delivery in businesses. This platform is adept at meeting even the most complex demands while improving ease of use, responsiveness, and mobility, ensuring that cloud-based ITSM software remains both efficient and readily accessible. By utilizing Service Manager, organizations can significantly enhance their IT maturity through its extensive automation capabilities that support the entire ITIL lifecycle, including processes certified as PinkVerified. Additionally, its adaptable and user-centric interface facilitates the incorporation of portals, dashboards, and external applications, allowing for the creation of a seamless user experience that simplifies access to all necessary resources. Ultimately, adopting this cutting-edge tool can fundamentally change the way your organization manages IT services, leading to increased efficiency and satisfaction among users. The transition to such a system not only streamlines processes but also fosters a culture of continual improvement in service delivery.

Media

Media

Integrations Supported

Google Workspace
Jira
Lansweeper
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Intune
Microsoft Teams
NetSuite
NinjaOne
Slack

Integrations Supported

Axonius
DROPS
Dydu
EV Self Help
IBM Apptio
SharingCloud
Splunk Cloud Platform
Visativ Chatbot

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

EasyVista

Date Founded

1988

Company Location

France

Company Website

www.easyvista.com

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

IT Service

Not specified

ITSM

Asset Tracking
Availability Management
Change Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management

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