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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is HaloITSM?

An integrated cloud platform designed in accordance with ITIL standards will enhance the capabilities of your IT department. By modernizing outdated operational methods, you can establish streamlined workflows that enable both employees and customers to deliver outstanding service. This approach allows for the standardization of procedures and provides insightful analytics to ensure that IT aligns effectively with business objectives. Centralizing your workflows into a single space for ITSM software can significantly improve efficiency. HaloITSM merges ITIL best-practices with a versatile methodology to facilitate advancements in service management while also prioritizing an exceptional user experience. Valued by clients across various industries globally, HaloITSM has demonstrated its effectiveness. Explore our case studies to discover how organizations have successfully revamped their everyday operations and enhanced their service delivery. This transformation not only elevates performance but also fosters greater collaboration and satisfaction among users.

Media

Media

Integrations Supported

Jira
Slack
Lansweeper
Microsoft Entra ID
Microsoft Intune
Microsoft Teams
NetSuite
NinjaOne

Integrations Supported

Jira
Slack
AnyDesk
ConnectWise Cybersecurity Management
Jira Work Management
Kaseya BMS
KashFlow
Okta
RingCentral RingEX
Sage Accounting
Salesforce Agentforce Marketing
Skype
Splunk Cloud Platform
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$49 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

Halo Service Solutions

Date Founded

1994

Company Location

United Kingdom

Company Website

haloitsm.com

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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