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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Teams
Slack
Google Workspace
Lansweeper
Microsoft Entra ID
Microsoft Graph
Microsoft Intune

Integrations Supported

Microsoft 365
Microsoft Teams
Slack
Blink
Chronicle SOAR
Mail360
ManageEngine Firewall Analyzer
ManageEngine Mobile Device Manager Plus
ManageEngine Network Configuration Manager
Microsoft Outlook
SMSEagle
Silk Security
Site24x7
Zero Incident Framework
tenfold

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$120.00/year/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

ManageEngine

Company Location

India

Company Website

www.manageengine.com/products/service-desk/

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History

Contract Management

Buy Side (Suppliers)
Completion Tracking
Full Text Search
Government Contracts
Sell Side (Customers)

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Incident Management

Ticket Management

Issue Tracking

Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management

IT Asset Management

Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal

Project Management

Gantt Charts
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

SLA Management

Not specified

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