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What is Sevenfold AI?

Sevenfold offers your organization a team of AI workers that come pre-trained for a variety of roles, including sales, customer support, marketing, and operational tasks. These AI personnel are proficient in managing calls, qualifying leads, scheduling meetings, addressing customer queries, creating content, updating customer relationship management systems, and augmenting your existing applications with AI functionality. Each AI worker is tailored for its specific role and can adapt to the distinct rules and workflows of your organization. You can personalize their functions effortlessly, even without any coding expertise, enabling them to work autonomously and effectively at all hours. This innovative solution not only boosts your business's efficiency but also simplifies processes, ensuring that your team can focus on what truly matters. Ultimately, integrating these AI employees will help you stay ahead in a competitive market.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

No images available

Media

Integrations Supported

Integrations Supported

8x8 Contact Center
Avaya Experience Platform
Azure AI Bot Service
Confluence
Dialogflow
Elasticsearch
Facebook Messenger
Google Assistant
Google Maps
HubSpot CRM
HubSpot Customer Platform
Jira
NiCE CXone Mpower
Operata
Salesforce
Salesforce Agentforce Service
ServiceNow
Tungsten Communications Manager
UiPath
monday AI work platform

API Availability

API Availability

Has API

Pricing Information

$49/month/workspace

Pricing Information

Volume based pricing
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sevenfold

Date Founded

2018

Company Location

Australia

Company Website

sevenfoldai.com

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

AI Agents

Not specified

AI Employees

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Employees

Not specified

AI Orchestration

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Generative AI

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

Voice Bot

Not specified

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