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What is SharedInbox?

Effortlessly manage customer support and communication through Slack, allowing for seamless collaboration on shared email accounts like support@your.domain without requiring password sharing among team members. With SharedInbox, you can easily integrate with any email service you currently use and obtain an @in.sharedinbox.co address for forwarding emails. To compose messages, simply use the command SharedInbox /compose, and when responding to email conversations, select the Reply Mail option. Each email interaction, both incoming and outgoing, creates a new Slack Message Thread, which allows for tagging colleagues and facilitating discussions with ease. Furthermore, every account comes with a dedicated support site where users can submit and track their support requests. There's no need to download new software or applications, as you can leverage Slack, a platform your team is already familiar with. Stay updated with notifications when your emails are sent and opened, and access attached files and images directly in Slack. You can also personalize your email signature and establish an automatic response for incoming inquiries, further streamlining your communication processes. This efficient setup ensures your team remains connected and organized while effectively handling customer support tasks, ultimately enhancing productivity and response times.

What is Redtie?

Engage effectively with your stakeholders and share files effortlessly through Redtie, which facilitates code-free automation via straightforward workflows and an API for developers. At its foundation, Redtie utilizes SMS protocol, allowing users to both send and receive text messages with attachments. You have the option to schedule messages for future dispatch or store them for later use. For those with technical skills, webhooks can be employed for more sophisticated integrations. Moreover, Redtie includes an automatic archiving function that helps maintain compliance with business standards—simply activate the feature to begin archiving. Users can attach a diverse range of media, such as documents, images, audio files, videos, meeting invites, and even NFTs, to their messages. In addition, Redtie integrates smoothly with services like Gmail, Slack, and Zapier, providing access to numerous other applications. You can establish a workspace using the number provided by Redtie or link it with your existing service credentials, creating a tailored messaging experience. This adaptability guarantees that organizations of all sizes can capitalize on Redtie’s functionalities for efficient communication, making it an invaluable tool in today’s fast-paced business environment. The platform's user-friendly interface further enhances its appeal, ensuring that even those with minimal technical knowledge can navigate its features with ease.

Media

Media

Integrations Supported

Gmail
Slack
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail

Integrations Supported

Gmail
Slack
Google Calendar
Zapier

API Availability

API Availability

Has API

Pricing Information

$5 per month
Free Trial Offered?

Pricing Information

$5 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

SharedInbox

Date Founded

2018

Company Location

India

Company Website

sharedinbox.co

Company Facts

Organization Name

Redtie

Company Location

United States

Company Website

getredtie.com

Categories and Features

Help Desk

Not specified

Categories and Features

SMS Marketing

Not specified

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