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What is SharedInbox?

Effortlessly manage customer support and communication through Slack, allowing for seamless collaboration on shared email accounts like support@your.domain without requiring password sharing among team members. With SharedInbox, you can easily integrate with any email service you currently use and obtain an @in.sharedinbox.co address for forwarding emails. To compose messages, simply use the command SharedInbox /compose, and when responding to email conversations, select the Reply Mail option. Each email interaction, both incoming and outgoing, creates a new Slack Message Thread, which allows for tagging colleagues and facilitating discussions with ease. Furthermore, every account comes with a dedicated support site where users can submit and track their support requests. There's no need to download new software or applications, as you can leverage Slack, a platform your team is already familiar with. Stay updated with notifications when your emails are sent and opened, and access attached files and images directly in Slack. You can also personalize your email signature and establish an automatic response for incoming inquiries, further streamlining your communication processes. This efficient setup ensures your team remains connected and organized while effectively handling customer support tasks, ultimately enhancing productivity and response times.

What is SEDNA?

Minimize email clutter by up to 95% while establishing a single source of truth for all communications, data, and documentation through the use of shared team inboxes. SEDNA offers team members complete visibility into all correspondence, attachments, and actions linked to a project or message thread. The platform streamlines communication by enabling quick message composition and sharing, enhancing collaboration among team members. Each email within a team’s inbox is equipped with an activity panel that facilitates internal discussions, provides contextual data, and displays time-stamped activities and pertinent information. This innovative approach enables team members to focus on a single message rather than navigating through numerous emails that congest their inboxes. The Activity Panel is designed to present details about the message, such as job references, category tags, and the individuals involved, while also indicating who has viewed the message and who has replied. By allowing team members to tag colleagues and add comments, SEDNA simplifies collaboration and encourages real-time discussions, making team interactions more efficient and effective. This comprehensive communication solution ultimately leads to improved productivity and streamlined workflows across the organization.

Media

Media

Integrations Supported

Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Yahoo! Mail

Integrations Supported

Abacum
Causal
Google Drive
Microsoft SharePoint
Motileo
SAP Transportation Management
Salesforce
Shipamax

API Availability

API Availability

Pricing Information

$5 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

SharedInbox

Date Founded

2018

Company Location

India

Company Website

sharedinbox.co

Company Facts

Organization Name

SEDNA Systems

Date Founded

2017

Company Location

Canada

Company Website

sedna.com

Categories and Features

Help Desk

Not specified

Categories and Features

Collaboration

Document Management

Email Management

Not specified

Internal Communications

Email Management

Productivity

File Sharing

Remote Work

Employee Monitoring
Remote Access

Team Communication

Not specified

Workflow Management

Access Controls/Permissions
Document Management

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