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What is Shepherd?

Shepherd distinguishes itself as the first managing general underwriter (MGU) focused on substantial commercial risks, providing proactive strategies that help clients achieve remarkable premium reductions. As a pioneering insurtech MGU, we concentrate on casualty lines specifically designed for commercial construction projects or initiatives. Our fundamental goal is to promote safety and sustainability in the industry by incentivizing the most innovative builders. Each project is customizable to meet individual needs, which allows for efficient oversight of compliance status and renewal procedures. In addition to offering competitive quotes, Shepherd provides thorough risk evaluations that empower clients to identify and tackle exposure or claims patterns. By analyzing key factors that drive premium expenses through payroll assessments, we assist in pinpointing claims trends and evaluating performance against industry benchmarks, which ultimately contributes to a safer construction landscape. This all-encompassing strategy not only aids clients in risk management but also equips them with the knowledge necessary to make strategic decisions that foster enduring success. Furthermore, our commitment to innovation ensures that we remain at the forefront of industry advancements, consistently delivering value to our clients.

What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

Media

Media

Integrations Supported

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$20
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Shepherd

Date Founded

2020

Company Location

United States

Company Website

shepherdinsurance.com

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Categories and Features

Insurance

Not specified

P&C Insurance

Not specified

Categories and Features

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