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What is Shipway?

Shipway, a shipping automation platform, empowers eCommerce brands to streamline their operations. It efficiently handles order processing, fulfillment, returns and exchanges, customer interactions, and non-delivery report management. Additionally, users can generate and print bulk shipping labels with a single click. The software also features a customized order tracking page, providing opportunities for promoting and upselling additional products to customers, ultimately enhancing their online shopping experience. Moreover, Shipway simplifies the management of return orders by offering a DIY page with comprehensive FAQs, automated updates for customers on their return status, quick refunds, and hassle-free exchanges with product variants. This makes it an invaluable tool for brands looking to improve their service and increase sales.

What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

Media

Media

Integrations Supported

Shopify
WooCommerce
Increff Omni WMS
O2VEND
Quickwork
ShipEak
Shiprocket
Unicommerce

Integrations Supported

Shopify
WooCommerce
Axis LMS
CJdropshipping
DSers
Dianxiaomi
Loox
Omnisend
PageFly
Shopify Email
Stamped
UPS Ready
UpOrder
Yotpo

API Availability

Has API

API Availability

Pricing Information

$19.99 per user per month
Free Trial Offered?

Pricing Information

$11 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Shipway by Unicommerce

Date Founded

2015

Company Location

India

Company Website

shipway.com

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Categories and Features

Order Fulfillment

Choose Shipping Service
Multi-Channel Support
Order Management
Returns Management
Supply Chain Management
eCommerce Integration

Shipping

Bills of Lading
Freight Shipping
Ground Shipping
Parcel Shipping
Shipment Tracking

Upsell & Cross-Sell

Not specified

Categories and Features

Returns Management

Not specified

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