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What is Shopilo?

Incorporating AI chat functionality into your website enhances visitor engagement, providing an intelligent assistant that is accessible around the clock. This ensures that users receive immediate assistance whenever they need it.

What is ClickDesk?

Convert your website visitors into loyal customers by connecting with them through interactive voice and video chats. Strengthen your brand identity by providing a personal touch with a recognizable face and voice for your business, facilitating real-time conversations with your web audience. Discover the easiest live chat solution that includes voice and video capabilities, all functioning directly within the browser, so there's no need for any downloads. Our HelpDesk feature is perfectly integrated with the live chat system, allowing you to proactively address any customer concerns. Amplify your social media presence by integrating Twitter and Facebook into your live chat interactions. Experience seamless one-click integration with your favorite applications and plugins, which simplifies the management of everything from a centralized location. Moreover, our mobile application allows you to manage chats and customer tickets while on the go, ensuring you stay connected and responsive to your customers’ demands. Utilizing these cutting-edge tools, you can significantly boost user engagement and retention on your platform, ultimately leading to greater customer satisfaction and loyalty over time.

Media

No images available

Media

Integrations Supported

ActiveCampaign
CS-Cart Store Builder
Desktop.com
Gmail
Google Analytics
InsertChat
Keap
Nimble
OpenCart
PrestaShop
Salesforce
Slack
Stackreaction
SurveyMethods
Webs
Weebly
Wix
Wufoo
Zoho CRM

Integrations Supported

ActiveCampaign
CS-Cart Store Builder
Desktop.com
Gmail
Google Analytics
InsertChat
Keap
Nimble
OpenCart
PrestaShop
Salesforce
Slack
Stackreaction
SurveyMethods
Webs
Weebly
Wix
Wufoo
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$100/month
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OBEC.net, sro

Date Founded

1995

Company Location

Czech Republic

Company Website

shopilo.eu

Company Facts

Organization Name

ClickDesk

Date Founded

2011

Company Location

United States

Company Website

www.clickdesk.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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