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What is ShortySMS?

Engage your most cherished customers, respected clients, and potential leads by delivering unexpected and delightful text messages that show you care. By adopting this personalized strategy, you can greatly strengthen your connections and cultivate lasting loyalty. Such thoughtful communication not only impresses but also encourages a deeper bond with your audience.

What is Mosaicx?

In contrast to conventional IVRs that rely on predetermined menus and scripted answers, Mosaicx's IVAs harness natural language understanding (NLU) to effectively interpret and address customer inquiries. This innovative approach fosters a more engaging interaction, significantly improving the customer experience. With many years of expertise in enhancing technology for customer interactions, the Mosaicx team is committed to incorporating client feedback and continuously evolving the platform to meet user expectations. Our solution provides conversational AI designed not only for your clientele but also tailored to your business requirements. Additionally, Mosaicx makes it simple to access customer experience analytics through the same interface utilized for managing applications. By utilizing generative AI, it can pull information from a wide range of authorized sources, including websites, internal documents, and spreadsheets, to ensure accurate responses to unexpected questions. This guarantees that the information provided is trustworthy and devoid of unwelcome surprises, promoting confidence and satisfaction in each interaction. Consequently, Mosaicx signifies a transition towards a more personalized and intuitive model for customer service, enhancing the relationship between businesses and their customers. With each interaction, the platform strives to build a stronger connection and understanding between users and the services they seek.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$19 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ShortySMS

Company Website

shortysms.com

Company Facts

Organization Name

Mosaicx

Date Founded

2010

Company Location

United States

Company Website

www.mosaicx.com

Categories and Features

SMS Marketing

Not specified

Categories and Features

AI Assistants

Not specified

AI Receptionists

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)

Conversational AI

Contextual Guidance
Intent Recognition
Multi-Languages
Pre-configured Bot
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

Customer Engagement

Communication Management

Customer Experience

Customer Segmentation
Dashboard
Knowledge Management
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Logging
Call Recording
Call Routing
Phone Key Input
Survey Management
Text to Speech
Voice Mail

Low-Code Development

Business Process Automation
Data Aggregation and Publishing
Performance Monitoring
Templates
Workflow Management

SMS Marketing

2-Way Messaging
Contact Management
MMS
Message Personalization
Reporting/Analytics
Scheduled Messaging
Shortcodes

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