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Ratings and Reviews 0 Ratings
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What is SignalZen?
Experience swift and effective support with our advanced live chat widget, which you can customize to suit your style by changing colors, text, and icons to your liking. With our intuitive administration console, managing these personalizations becomes a breeze. By utilizing pre-defined templates, you can efficiently handle customer support emails through platforms such as Slack or Microsoft Teams, enhancing your response times. Take full advantage of integration features like interactive buttons, informative modals, and various command options to boost your team's efficiency with top-tier tools. Furthermore, you can adapt the chat experience for different audiences by translating it into multiple languages, adjusting the visual theme, setting up automatic invitations, and refining other aspects of the live chat widget. We prioritize GDPR compliance, ensuring that your live chat functions smoothly without compromising on legal standards. This allows your team to concentrate on providing outstanding customer service, free from the burden of technical complexities, while fostering a more engaging interaction for your users. Ultimately, our solution is designed to empower your team to excel in customer satisfaction.
What is IMsupporting?
IMsupporting is a hybrid AI-powered live chat platform engineered for organisations that need fast, accurate and secure digital communication. It combines real-time human support with advanced AI automation, allowing the system to resolve common enquiries, guide users through structured workflows, collect data, and escalate to a human operator instantly when required. This hybrid approach reduces operator workload while improving overall response times and service quality.
At the core of IMsupporting is a built-in Retrieval-Augmented Generation (RAG) engine. Organisations can upload their own documents, PDFs, FAQs and internal guidelines, which are securely indexed so the AI can answer questions using verified, organisation-specific knowledge. This ensures accuracy, consistency and compliance—particularly valuable for public-sector bodies such as councils, police forces, healthcare and emergency services.
IMsupporting is designed as a true multi-tenant platform. Each tenant’s data, AI tools, documents and configuration are fully isolated, making it suitable for departments, divisions or independent teams operating within the same organisation. The system also supports powerful AI tools and custom endpoints, allowing integration with CRMs, booking systems, ITSM tools, ticketing systems and internal APIs.
The platform includes real-time analytics, heatmaps, operator performance metrics, chat transcripts, abandonment monitoring and system-level dashboards. Organisations can customise the chat widget with their own branding, colours, logos and pre-chat capture forms. The operator dashboard is responsive and can be accessed from desktop or mobile devices.
Security and data protection are central to IMsupporting’s design. All data is processed and stored in UK datacentres, encrypted in transit and at rest, and handled in compliance with GDPR and public-sector security expectations.
Integrations Supported
WordPress
Drupal
HTML
JavaScript
Joomla!
Microsoft Teams
Shopify
Slack
Weebly
Zapier
Integrations Supported
WordPress
Drupal
HTML
JavaScript
Joomla!
Microsoft Teams
Shopify
Slack
Weebly
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
$25 per month
Free Trial Offered?
Free Version
Pricing Information
£49.99
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SignalZen
Company Location
Lithuania
Company Website
signalzen.com
Company Facts
Organization Name
IMsupporting
Date Founded
2015
Company Location
United Kingdom
Company Website
imsupporting.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking