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What is SignalZen?

Experience swift and effective support with our advanced live chat widget, which you can customize to suit your style by changing colors, text, and icons to your liking. With our intuitive administration console, managing these personalizations becomes a breeze. By utilizing pre-defined templates, you can efficiently handle customer support emails through platforms such as Slack or Microsoft Teams, enhancing your response times. Take full advantage of integration features like interactive buttons, informative modals, and various command options to boost your team's efficiency with top-tier tools. Furthermore, you can adapt the chat experience for different audiences by translating it into multiple languages, adjusting the visual theme, setting up automatic invitations, and refining other aspects of the live chat widget. We prioritize GDPR compliance, ensuring that your live chat functions smoothly without compromising on legal standards. This allows your team to concentrate on providing outstanding customer service, free from the burden of technical complexities, while fostering a more engaging interaction for your users. Ultimately, our solution is designed to empower your team to excel in customer satisfaction.

What is Rake?

Rake serves as a replacement for LiveChat and similar chat applications found online, as well as for Slack and other workplace messaging tools. This platform offers an infinitely searchable and interconnected chat experience, prioritizing omnichannel communication to ensure seamless connections with all users. Research shows that implementing live chat on your website can boost lead conversion rates by as much as four times. Rake features customizable chat widgets that are straightforward to integrate into various websites and landing pages, requiring only minimal JavaScript, thereby maintaining optimal website speed and performance. Additionally, it offers plugins compatible with popular content management systems and eCommerce platforms, enhancing its functionality. With Rake, you can monitor live visitors on your site, gaining insights into their geographic location, session duration, pages viewed, and other valuable metrics. Furthermore, the platform allows you to send tailored chat invites at the perfect moment, ensuring engaging interactions with your visitors. By utilizing Rake, businesses can significantly enhance their communication strategies and improve overall customer engagement.

Media

Media

Integrations Supported

Zapier
Drupal
HTML
JavaScript
Joomla!
Microsoft Teams
Slack
WordPress

Integrations Supported

Zapier
Facebook
NiCE CXone Mpower
Stackreaction
Twilio
WhatsApp

API Availability

API Availability

Has API

Pricing Information

$25 per month
Free Version
Free Trial Offered?

Pricing Information

$4/month/user
3 plans - Starter (free up to 4 Users) Team & Professional. Prices range from $4 to $7 per month per User.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

SignalZen

Company Location

Lithuania

Company Website

signalzen.com

Company Facts

Organization Name

Rake

Company Location

United States

Company Website

www.rake.ai/

Categories and Features

Customer Service

Not specified

Live Chat

Not specified

Categories and Features

Collaboration

Chat / Messaging
Contact Management
Task Management

Customer Communications Management

Chat / Messaging
Multi-Channel Communications

Internal Communications

Chat/Messaging

Knowledge Management

Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Task Management

Collaboration
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Planning
Task Scheduling
Task Tracking

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs

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