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What is Sinch Contact Pro?

Sinch Contact Pro is a dynamic cloud-based contact center solution designed to enhance customer service interactions across various channels. This platform supports an array of communication options, including voice calls, emails, chats, video calls, SMS, and widely-used messaging services like WhatsApp, Facebook Messenger, and Viber. It allows for seamless integration with numerous CRM systems, such as Salesforce, ServiceNow, and SAP, enabling agents to manage customer interactions from a unified interface. Among its key features are real-time monitoring, historical data analysis, agent support, and the management of outbound campaigns. Additionally, Sinch Contact Pro incorporates pre-built chatbot capabilities through Sinch Chatlayer, facilitating efficient handling of customer queries. With flexible deployment alternatives, it accommodates both cloud and on-premise setups, appealing to various organizational needs. This versatility not only makes it a compelling option for businesses aiming to improve their customer support but also ensures an optimized experience for users interacting with the system. Overall, Sinch Contact Pro stands out as a comprehensive solution in the competitive landscape of contact center technologies.

What is Dextr Flex?

Dextr is a cutting-edge CCaaS solution powered by Amazon Connect, featuring an all-encompassing agent call management platform and a supervisor dashboard that seamlessly connects with a multitude of cloud services, all available at an exceptionally low pay-per-use price. Unlike traditional custom development processes that can be both expensive and time-consuming, Dextr enables swift implementation, enhances the expanding capabilities of Amazon Connect, and is considerably more cost-effective compared to standard alternatives. As a result, it presents itself as an appealing option for companies eager to improve their customer service functions while maintaining budgetary constraints. Moreover, the immediate accessibility and flexibility of Dextr make it a compelling choice in a competitive market.

Media

Media

No images available

Integrations Supported

Facebook Messenger
SAP Cloud Platform
Salesforce
ServiceNow
Sinch
Viber
WhatsApp

Integrations Supported

Facebook Messenger
SAP Cloud Platform
Salesforce
ServiceNow
Sinch
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.003 per minute
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sinch

Company Location

Sweden

Company Website

sinch.com/products/contact-pro/

Company Facts

Organization Name

CloudHesive

Date Founded

2014

Company Location

United States

Company Website

www.cloudhesive.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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