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Ratings and Reviews 0 Ratings
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What is Microsoft Dynamics 365 Contact Center?
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Integrations Supported
Dynamics 365 Customer Service
Facebook Messenger
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
SAP Cloud Platform
Salesforce Sales Cloud
ServiceNow
Sinch
Viber
Integrations Supported
Dynamics 365 Customer Service
Facebook Messenger
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
SAP Cloud Platform
Salesforce Sales Cloud
ServiceNow
Sinch
Viber
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$110/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sinch
Company Location
Sweden
Company Website
sinch.com/products/contact-pro/
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
www.microsoft.com/en-us/dynamics-365/products/contact-center
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics