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What is SiteOne Services?

SiteOne empowers builders to focus on their core competency: constructing homes. By offering a suite of tools, SiteOne aids homeowners in both the creation and upkeep of their residences, enhances customer service, disseminates critical information, streamlines warranty requests, automates various processes, addresses issues, and keeps thorough records. The unique Builder toolbox from SiteOne operates entirely paperless, facilitating the management of work orders from initiation to completion. Builders can seamlessly accept, deny, or assign trades from any device, enabling prompt responses to all inquiries. By meticulously documenting every interaction, the system also helps in minimizing risks. Moreover, the platform’s intelligent reporting features identify trends and help lower operating costs through real-time dashboards. Additionally, SiteOne offers the HomeHub portal, which is secured with a password, providing homeowners with the ability to submit service requests, upload images, and communicate directly with their builders. It serves as a comprehensive resource for home maintenance, featuring digital manuals and warranties, an inventory of appliances with registration links, and timely reminders for upkeep. This ensures that homeowners are well-equipped to manage their new homes effectively.

What is InSearch?

Give your clients the captivating, self-service experience they crave from builders and developers. You have the opportunity to create a distinctive customer journey, whether it takes place online or in a physical setting, setting you apart from the competition. Modern purchasers expect a smooth, “Amazon-like” shopping experience; failing to provide this could lead them to seek alternatives. Designed for both home builders and multi-family developers, Insearch offers interactive and transparent solutions for your website, sales centers, and design hubs. This cutting-edge approach has proven to significantly boost engagement, with website visitor time increasing by as much as 600%. By providing customizable interactive floor plans, buyers can personalize their selections according to their tastes. They can also explore and modify home exteriors, which adds a personal touch to their selection process. Moreover, the inclusion of an integrated mortgage calculator makes it easier to choose options, while automatic lead transfers to your chosen CRM enhance follow-up efficiency. With tools that allow for the seamless organization and presentation of home selection choices, your clients will value the streamlined experience. Additionally, you can markedly shorten appointment durations through both in-home and in-studio design selection meetings, improving client satisfaction and speeding up their decision-making process. This holistic approach not only elevates the buying experience but also fosters long-lasting relationships with your clients.

Media

Media

Integrations Supported

Dynamics 365 Remote Assist
Microsoft 365
Microsoft Azure
SBI Software for Growers

Integrations Supported

Dynamics 365 Remote Assist
Microsoft 365
Microsoft Azure
SBI Software for Growers

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SiteOne Services

Company Location

United States

Company Website

www.siteoneservices.com

Company Facts

Organization Name

ECI Solutions

Date Founded

1999

Company Location

United States

Company Website

www.ecisolutions.com/products/insearch/

Categories and Features

Home Builder

Accounting Management
Bid Management
CRM
Contract Management
Job Costing
Job Scheduling
Permit Management
Quotes / Estimates
Subcontractor Management
Supplier Management
Warranty / Service Management

Punch List

Collaboration
Commenting / Notes
Document Management
Drag & Drop
Drawings Integration
Include Photos In Reports
Issue Tracking
Quality Control Checklist
Task Management

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Home Builder

Accounting Management
Bid Management
CRM
Contract Management
Job Costing
Job Scheduling
Permit Management
Quotes / Estimates
Subcontractor Management
Supplier Management
Warranty / Service Management

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