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What is Sitehelpdesk?
An all-encompassing help desk software platform tailored to meet the needs of any internal support team responding to employee inquiries is now available. This web-based solution, accessible through your Intranet link, empowers your workforce to seek online support, monitor requests, and access self-help tools around the clock. With a user-friendly design, you can be up and running within hours of installation. Employees can effortlessly submit support tickets directly via the Intranet link using any common web browser. Sitehelpdesk is positioned as the primary support service within our suite of products and can be downloaded directly from our website, allowing you to create your in-house support system with just a Microsoft server. For added convenience, cloud hosting options are also available. Smaller IT departments may find that sitehelpdesk meets their immediate requirements, and transitioning to sitehelpdesk-IT for advanced IT service capabilities is a straightforward process; you will only incur the price difference during the upgrade. This adaptability ensures that your support system can grow and change in alignment with your organization's evolving needs, fostering a more efficient support environment. Additionally, the software's scalability allows for easy integration of new features as your team expands.
What is Intranet Connections?
Intranet solutions tailored for sectors like healthcare, finance, and corporate environments.
There's no requirement for your IT department to construct your intranet! Instead, HR, marketing, and internal communication teams can design it to address the specific challenges faced by your organization.
Our intranet platform is designed to foster an engaging workplace, ensuring your employees remain informed, motivated, and efficient. It boasts an extensive array of over 100 features, such as streamlined workflows and digital forms that simplify everyday tasks. When your team has access to essential tools, information, and resources, their potential can truly flourish.
We have developed a platform that enhances teamwork and encourages sharing of information, effectively breaking down barriers within your organization. All necessary documents, policies, and useful links are centralized for easy access. Moreover, you can communicate your company’s vision, mission, and values while sharing updates and news. Additionally, the platform allows for event organization, photo album creation, and extensive customization of your intranet to suit your company’s needs, offering endless possibilities for engagement and connection. With such comprehensive capabilities, your intranet can significantly enhance workplace culture and collaboration.
Integrations Supported
Microsoft Entra ID
Microsoft Teams
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
$800.00/one-time
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sitehelpdesk.com
Date Founded
2000
Company Location
United Kingdom
Company Website
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Company Facts
Organization Name
Intranet Connections
Date Founded
1999
Company Location
Canada
Company Website
intranetconnections.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Internal Communications
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat
Intranet
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
