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What is Skalin?

Skalin is the Customer Success Platform built for B2B SaaS mid-market teams that want to protect revenue and grow their accounts without a months-long implementation. Designed for Customer Success teams of 1 to 15 people, Skalin centralizes every customer signal — product usage, interactions, support, billing — into one 360° view, and uses AI to turn that data into clarity. The self-calibrating Smart Health Score flags accounts at risk of churn before renewal conversations go wrong. Skalin AI prepares meetings and answers account questions in seconds, while automated Playbooks keep your team proactive. Where enterprise platforms like Gainsight or Planhat demand three to six months and a dedicated admin, Skalin is live in under a month, setup included. Rated 4.9/5 on G2 and Capterra, it's the only French platform in its category. Transparent public pricing from €569/month.

What is Fidly?

Fidly is an innovative, cloud-based platform that focuses on customer success for B2B businesses with ongoing client relationships, including SaaS providers, accounting firms, marketing agencies, consulting firms, and other service-based organizations. This platform allows teams to define specific stages in the customer journey while establishing recurring tasks with set deadlines; Fidly tracks daily progress and compiles a prioritized list that identifies accounts needing urgent attention along with explanations for their current status. Beyond task management, Fidly includes features such as NPS and CSAT surveys, a daily customer health score that ranges from 0 to 100, AI-generated insights and summaries based on customer feedback and meetings, as well as a chat assistant powered by AI to address inquiries about customer accounts. Users have the flexibility to add customers manually or through spreadsheet uploads, and they can integrate product usage data via Pixel, REST API, or Zapier. The customer health score combines various factors, including usage patterns, adoption rates, financial indicators, stability metrics, and relationship signals, while the priority queue helps teams identify which accounts need immediate focus. In essence, Fidly aims to improve customer engagement and facilitate proactive management of client relationships, ultimately driving business success and satisfaction. By leveraging these advanced features, businesses can foster stronger connections with their clients and enhance overall service delivery.

Media

Media

No images available

Integrations Supported

HubSpot CRM
Stripe
Zapier
Zendesk
Chargebee
Gmail
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Outlook
Mixpanel
Pendo
Pipedrive
Salesforce
Segment
Sellsy
Slack

Integrations Supported

HubSpot CRM
Stripe
Zapier
Zendesk
Make

API Availability

Has API

API Availability

Has API

Pricing Information

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.

Pricing Information

R$297/month
Start is R$297/month for up to 100 customers; Essencial is R$597/month for up to 300; Profissional is R$997/month for up to 1,000; Escala starts at R$1,294/month for larger portfolios. Extra users are R$10/month; annual billing gives two months free. A 30-day free trial is offered on all plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Skalin

Company Location

France

Company Website

www.skalin.io

Company Facts

Organization Name

Fidly

Date Founded

2026

Company Location

Brazil

Company Website

fidly.com.br

Categories and Features

Churn Prevention

Not specified

Customer Success

Account Alerts
Account Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics

Categories and Features

Customer Success

Not specified

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