Skybill Utility Billing
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What is Skybill Utility Billing?
Meter Management System
Microsoft Dynamics Foundation
❖ Oversee metering devices including their locations, serial numbers, and operational status.
❖ Automatically retrieve meter readings through M-Bus gateways for efficiency.
❖ Alternatively, you can upload meter readings from MDM systems or Excel files.
❖ Built on the robust Microsoft Dynamics 365 Business Central platform.
❖ Features a user-friendly and intuitive interface for seamless navigation.
❖ Seamlessly integrate your ERP system, customer management, and billing processes with the included Business Central subscription.
Tariffs & Rating Cloud Service
❖ Offers a powerful tariff configuration tool that simplifies the creation of complex tariffs.
❖ Capable of billing various utility services such as electricity, gas, water, sewage/wastewater, and heating.
❖ Supports both postpaid and prepaid billing options for flexibility.
❖ Allows for consumption-based pricing, fixed or stepped rates, time-of-use (TOU) rates, periodic charges (like standing or daily rates), and discounts.
❖ Provides billing options by customer, customer group, or property on any scheduled basis, whether monthly or annually.
❖ Operates under a Software-As-A-Service (SaaS) model, managing all necessary infrastructure, software, and maintenance tasks.
❖ Hosted securely at our data centers in Latvia, with options for public cloud hosting (AWS, Microsoft Azure) or private cloud solutions.
❖ Users can access SkyBill from any device, whether it's a desktop, tablet, or smartphone, ensuring convenience and mobility.
❖ This adaptability makes it perfect for managing utility billing from virtually anywhere.
What is Sigma CC&B?
Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.
Media
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Integrations Supported
Microsoft 365
Microsoft Entra ID Protection
Microsoft Excel
PayPal
Stripe
Integrations Supported
API Availability
Has API
API Availability
Pricing Information
$175/month/user
Starting price $175/month/user
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux
Supported Platforms
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Not specified
Company Facts
Organization Name
SkyBill
Date Founded
2007
Company Location
Latvia
Company Website
skybill.eu/
Company Facts
Organization Name
ESG
Date Founded
1998
Company Location
United States
Company Website
www.isigma.net
Categories and Features
Meter-to-Cash
Not specified
Rental Property Management
Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Vacancy Tracking
Website Management
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Customer Information Systems (CIS)
Not specified
Utility Management Systems
Billing & Invoicing
Customer Management
Electricity
Natural Gas
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Utility Billing
Electricity
Meter Management
Natural Gas
Rate Management
Water