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What is Smart eVision?

The Smart eVision Dashboard delivers valuable insights derived from enterprise data for every user. Its distinct feature, the Cockpit, showcases an innovative dashboard format. Users have the ability to view insights and export them as interactive PowerPoint presentations, making it easy to access and share information on the go. You can convert essential data into diverse visual formats such as charts, gauges, and more, while also identifying trends through the use of colors and indicators. The In-memory Data Warehouse facilitates seamless analysis, even when handling extensive databases. Furthermore, the dashboard can connect to MQTT and real-time data sources, enabling effective monitoring capabilities. With the Dashboard, operational conditions can be displayed across multiple screens, allowing for comprehensive oversight. Additionally, mobile alerts can be configured to promptly inform relevant personnel about urgent situations, ensuring quick responses to critical issues. This functionality enhances the overall effectiveness of data management and decision-making processes.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

Microsoft PowerPoint

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
ServiceNow
Webex Contact Center

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

Smart eVision Information Technology Inc.

Date Founded

1992

Company Location

Taiwan

Company Website

www.lcnet.com.tw

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Themes
Visual Analytics
Widgets

Data Visualization

Analytics
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
Interactive
KPIs
Private Dashboards
Public Dashboards
Themes
Visual Analytics

Digital Signage

Not specified

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