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What is Smartsupp?

Smartsupp chat enables personalized interactions that enhance customer satisfaction, with its services utilized by 283,000 websites and online stores throughout Europe. The platform provides a robust web dashboard for accessing comprehensive visitor data, and it allows you to connect with customers from anywhere via mobile applications available on both Android and iOS devices. You can utilize automated messages to proactively engage with visitors and obtain in-depth statistics that evaluate your customer service performance, while the visitor recording feature offers insights into customer behavior. By utilizing this chat solution, you can ensure that you are always in touch with your customers as they navigate your website. Sign up for a complimentary account at www.smartsupp.com to begin engaging with your audience today. Highlighted features include: - Fully customizable chat box - Customer satisfaction tracking - Automated messaging options - Mobile applications for convenient access - Predefined responses for efficiency - Comprehensive analytics - Seamless integration with various ecommerce platforms - Visitor session replay for enhanced understanding of user experience.

What is Jakweb Live Chat 3?

Engaging with visitors on your website through chat is the most effective method to assist customers, providing a much faster response compared to traditional email and a more efficient alternative to phone calls. This approach ensures that customers do not leave feeling dissatisfied, making Live Chat 3 a smart choice for businesses. The tool is designed for seamless use across all mobile devices, enabling operators to log in and respond to queries from nearly any smart device. Moreover, your license includes fully native applications for both iOS and Android at no additional cost, enhancing accessibility. With features like automatic push notifications, text messages, and email reminders, operators can always be present to assist clients when they need help. Live Chat 3 also supports integration with three SMS services—Twilio, Plivo, or Nexmo—along with a complimentary email reminder option. Incorporating Live Chat 3, including its group chat functionality, is straightforward, and it can be customized to suit your unique website design. The responsive widgets are optimized for mobile use, providing a swift and modern experience for both customers and operators, significantly boosting overall satisfaction. By implementing Live Chat 3, you not only enhance your customer support capabilities but also facilitate more effective communication throughout your platform, resulting in a more engaging user experience overall.

Media

Media

Integrations Supported

CS-Cart Multi-Vendor
CS-Cart Store Builder
Google Analytics
Jimdo
Lightspeed Retail
Shopify
Squarespace
Unbounce
VersaCommerce
Weebly
Wix
WordPress
ePages
tradeit

Integrations Supported

CS-Cart Multi-Vendor
CS-Cart Store Builder
Google Analytics
Jimdo
Lightspeed Retail
Shopify
Squarespace
Unbounce
VersaCommerce
Weebly
Wix
WordPress
ePages
tradeit

API Availability

Has API

API Availability

Has API

Pricing Information

$0.01/month/user
Free Trial Offered?
Free Version

Pricing Information

$30 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smartsupp

Date Founded

2013

Company Location

Czech Republic

Company Website

www.smartsupp.com

Company Facts

Organization Name

JAKWEB

Date Founded

2009

Company Location

Switzerland

Company Website

www.jakweb.ch

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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