Snagit Reviews & Ratings

Snagit

4.8 out of 5 stars

Ratings and Reviews 33 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Snagit?

Capture. Create. Connect. TechSmith Snagit serves as a robust tool for screen capturing and recording, simplifying the process of gathering and disseminating information. Its user-friendly editing capabilities, combined with a diverse collection of templates, empower users to elevate basic captures into high-quality visuals, GIFs, and videos, enhancing the overall communication experience. Whether for personal use or professional presentations, Snagit offers versatile options to meet various needs.

What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

Media

Media

No images available

Integrations Supported

Box
Camtasia
Coach's Eye
Dropbox
Evernote
Google Drive
Knowmia
Panopto
Slack
TechSmith Screencast
X (Twitter)
YouTube

Integrations Supported

Zendesk

API Availability

API Availability

Pricing Information

$39/year
Free Trial Offered?

Pricing Information

$19 per agent/per month
Free Trial Offered?

Supported Platforms

Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TechSmith

Date Founded

1987

Company Location

United States

Company Website

www.techsmith.com/snagit/

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
YouTube Uploading

Screenshot

Not specified

System Utilities

Not specified

Video Email

Not specified

Video Making

Animation
Collaboration Tools
Drag & Drop
Media Library
Social Sharing
Video Capture

Video Recording

Not specified

Video Redaction

Not specified

Categories and Features

Video Recording

Not specified

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