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What is Snappy?
Boost the effectiveness of your support ticket management with our optimized workflow system. Swiftly assign team members, classify, prioritize, and label issues faster than any other available helpdesk solution. Save valuable time by automating monotonous tasks, and find tickets with just a single click. Enable customers to discover their own answers through your extensive knowledge base. Effortlessly integrate articles into tickets or provide direct links for convenient access. Tailor the appearance of your knowledge base to align with your branding by embedding it on your website. Make your knowledge base accessible from any page using the Snappy Widget, enhancing user experience. Elevate your customer support by embedding our ticket widget into your platform for a refined experience. Speed up response times with pre-written replies in support tickets that can be activated with a few keystrokes. Implement automation for smooth management of ticket assignments, tagging, prioritization, and instant replies as soon as tickets are received. You can also design workflows that are customizable to fit your team's specific requirements, ensuring a tailored customer support experience that meets diverse needs. This adaptable approach not only enhances efficiency but also fosters stronger connections with your customer base.
What is Richdesk?
Richdesk presents an all-encompassing software solution tailored for help desk and asset management functions.
The platform facilitates the effective prioritization and assignment of support tickets to suitable agents while optimizing ticket queues, which enables the recording of solutions that foster knowledge sharing and improve service quality. It empowers both staff and customers to independently seek solutions via a guided workflow, an online knowledge base, a service catalog, and real-time updates on resolutions. By simplifying everyday help desk tasks, it automates processes such as ticket triage, agent assignments, team notifications, SLA alerts, and the use of ticket templates alongside pre-written responses. Users are able to upload, track, and manage various asset types through customizable configuration item styles while retaining service history. Additionally, the software equips agents, teams, and customers with valuable statistics, allows for easy one-click exports from ticket queues and asset lists, and features an integrated dashboard complete with a report generator. Consolidating all fundamental service management functions within a single platform, Richdesk also incorporates self-service portals aimed at reducing repetitive inquiries. Furthermore, its fully-integrated asset management system guarantees seamless organization and tracking, ensuring that all assets are accounted for efficiently. This comprehensive approach not only enhances operational efficiency but also significantly improves overall user satisfaction.
Integrations Supported
Checkmate
Hestia Control Panel
Integry
ProjectManager
Wufoo
Integrations Supported
Checkmate
Hestia Control Panel
Integry
ProjectManager
Wufoo
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Snappy
Company Website
besnappy.com
Company Facts
Organization Name
Richdesk
Date Founded
1984
Company Location
United Kingdom
Company Website
www.richmondsys.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal