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What is Social Point?

Social Point by Open Point is a public engagement platform designed to help organizations gather, analyze, and act on community feedback across every stage of a project. The platform helps teams move beyond scattered tools and disconnected processes by bringing participation tools, visual project pages, built-in reporting, and AI-powered insight into one place. It is built for organizations that need to reach broad communities, foster two-way conversations, and ensure public voices inform decisions that shape better outcomes. Social Point by Open Point offers a large toolkit for different participation needs, including forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story-driven feedback, conversations, and forums. These tools allow participants to share opinions, ask questions, pin location-specific comments, allocate virtual budgets, upload media, discuss topics, and highlight priorities. Organizations can customize tools, fields, designs, and workflows to match their engagement goals and internal processes. Real-time reporting helps teams access community sentiment, identify patterns, and understand feedback as it happens. AI-powered insight supports faster analysis by helping turn large volumes of public input into usable findings. Social Point by Open Point also supports IAP2-aligned participation through training, certification, expert-led facilitation, real-world case studies, and practical tools for effective engagement. It is trusted by organizations across local government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. Social Point by Open Point helps teams build stronger relationships, improve transparency, reduce engagement fragmentation, and turn community input into measurable project impact.

What is EngagementHQ?

When you only have one tool, you'll rely on it for everything, but EngagementHQ provides you with an entire toolkit. This platform allows you to combine various online resources tailored to achieve your community engagement objectives with a comprehensive array of features for listening, analysis, reporting, and managing relationships. In this interactive and secure space, your community can engage in meaningful discussions about important topics. The use of virtual post-it notes enables members to express their ideas and inspirations freely. With just a simple "pin drop," gathering feedback and visual content on a map becomes an effortless task. This approach fosters a deeper understanding, empathy, and connection between your project and the community. Additionally, your community can easily submit comments in a well-organized, moderated environment, ensuring that all voices are heard. You also have the opportunity to pose questions in a controlled setting, where you can choose to respond either publicly or privately, enhancing the dialogue within the community. Ultimately, this holistic engagement strategy empowers both you and your community members to collaborate more effectively.

Media

Media

Integrations Supported

Open Point

Integrations Supported

Campaign Monitor
Google Analytics
Mailchimp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Open Point

Date Founded

2013

Company Location

Australia

Company Website

www.openpoint.com

Company Facts

Organization Name

Granicus

Date Founded

1999

Company Location

United States

Company Website

granicus.com/solution/govdelivery/engagementhq/

Categories and Features

Citizen Engagement

Not specified

Categories and Features

Citizen Engagement

Not specified

Community

Content Moderation
Discussions / Forums
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management

Government

Not specified

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