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What is Social Point?

Social Point by Open Point is a public engagement platform designed to help organizations gather, analyze, and act on community feedback across every stage of a project. The platform helps teams move beyond scattered tools and disconnected processes by bringing participation tools, visual project pages, built-in reporting, and AI-powered insight into one place. It is built for organizations that need to reach broad communities, foster two-way conversations, and ensure public voices inform decisions that shape better outcomes. Social Point by Open Point offers a large toolkit for different participation needs, including forms, social maps, quick polls, Q&A, virtual budgeting, idea boards, story-driven feedback, conversations, and forums. These tools allow participants to share opinions, ask questions, pin location-specific comments, allocate virtual budgets, upload media, discuss topics, and highlight priorities. Organizations can customize tools, fields, designs, and workflows to match their engagement goals and internal processes. Real-time reporting helps teams access community sentiment, identify patterns, and understand feedback as it happens. AI-powered insight supports faster analysis by helping turn large volumes of public input into usable findings. Social Point by Open Point also supports IAP2-aligned participation through training, certification, expert-led facilitation, real-world case studies, and practical tools for effective engagement. It is trusted by organizations across local government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. Social Point by Open Point helps teams build stronger relationships, improve transparency, reduce engagement fragmentation, and turn community input into measurable project impact.

What is PublicInput?

Across the country, public agencies have had to rapidly adapt to a new way of engaging with their communities in response to the pandemic. What was once thought to be a temporary change has now evolved into a significant transformation in engagement strategies. The adoption of virtual methods has proven to be enduring, raising new questions and challenges to address. As we look ahead to the future of public engagement, hybrid public meetings—combining in-person and online participation—are becoming an increasingly viable option. This shift is backed by a comprehensive toolkit that includes over 30 flexible formats for conducting surveys, organizing meetings, and facilitating interactive mapping sessions. Furthermore, there is a fully-integrated CRM system designed to effectively manage your contacts, groups, and relationships across multiple projects and teams, promoting seamless communication and collaboration. The transition to these innovative engagement techniques is not only enhancing the accessibility of public dialogues but is also fostering a more inclusive atmosphere for community involvement. Ultimately, this evolution underscores the importance of adaptability in navigating the complexities of modern public interaction.

Media

No images available

Media

Integrations Supported

Open Point

Integrations Supported

Open Point

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Open Point

Date Founded

2013

Company Location

Australia

Company Website

www.openpoint.com/products/community-engagement/

Company Facts

Organization Name

PublicInput

Date Founded

2014

Company Location

United States

Company Website

publicinput.com

Categories and Features

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

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