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What is Social Spiral?

Social Spiral revolutionizes the management of customer loyalty with its cutting-edge platform. It provides an array of features such as digital coupons, reward point management, oversight of memberships, and in-depth analytics. By utilizing Social Spiral, companies can efficiently inform their clients about exclusive deals, gifts, and promotions designed to resonate with their individual loyalty preferences. The platform's digital coupon system facilitates effortless distribution and monitoring of customer rewards via mobile devices. Furthermore, Social Spiral is adaptable, operating in the cloud and compatible with both Android and iPhone, which guarantees ease of access for users on the move. This unique combination of features not only streamlines loyalty management but also cultivates stronger connections between businesses and their customers, making it an exceptional choice for enhancing customer engagement and retention strategies.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations Supported

Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Social Spiral Technologies

Date Founded

2013

Company Location

Canada

Company Website

www.socialspiral.com

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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