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What is Socialboards?

The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.

What is Hipsocial?

Integrating various social media platforms such as Facebook, LinkedIn, Twitter, Instagram, YouTube, and RSS feeds can significantly boost your branding initiatives and lead generation efforts. With unlimited streams organized for streamlined management, you can take advantage of features such as post scheduling, page scraping, image extraction, access to free images, and the implementation of approval rules, all supported by robust analytics. Hipsocial allows for seamless integration with popular CRM, helpdesk, and project management tools, enabling you to schedule content across multiple platforms simultaneously, which helps maintain a unified brand voice and consistency. By actively monitoring customer needs and adjusting your social strategy accordingly, you can foster more meaningful interactions with your audience on social media, driving higher conversion rates and enhancing overall engagement. Through detailed reports, you'll gain valuable insights that empower you to make informed, data-driven decisions, optimizing your social media strategy for maximum impact. Moreover, the User Approval Workflows feature simplifies the submission, review, and approval or rejection process for social media content, making content management even more efficient. This comprehensive approach to managing social media not only saves time but also promotes effective collaboration among your team members, ultimately leading to a more cohesive branding experience. Additionally, by staying attuned to the evolving trends in social media, you can continuously refine your strategies to meet the changing preferences of your audience.

Media

Media

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube
Agile CRM
BPMapp by 500apps
Botup by 500apps
Clockly by 500apps
CompanyHub CRM
HubSpot CRM
HubSpot Customer Platform
LinkedIn
NinjaSEO by 500apps
Ontraport
OpenedOrNot by 500apps
Pinterest
Pipedrive
Sign.cc by 500apps
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user, per month
Free Trial Offered?

Pricing Information

$14.99 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Socialboards

Company Location

Norway

Company Website

socialboards.com/en/

Company Facts

Organization Name

Hipsocial

Date Founded

2018

Company Location

United States

Company Website

hipsocial.com

Categories and Features

Social Media Management

Customer Engagement
Multi-Account Management
Multi-User Collaboration
Reporting/Analytics
Social Media Monitoring

Categories and Features

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