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What is Soft-ex?

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

What is Secunet SBC?

The Secunet SBC, developed in partnership with Secunet, is meticulously designed to fulfill the rigorous security standards of organizations that require elite protection. This cutting-edge solution integrates FRAFOS technology with the powerful secunetWall firewall, establishing a secure infrastructure that guarantees thorough protection and filtration of data streams at multiple levels such as network, transport, voice, and application layers. Certified by the German Federal Office for Information Security (BSI) under ID BSI-DSZ-CC-1089, it proudly holds the esteemed CC EAL 4+ rating, demonstrating its robustness against serious cyber threats. In addition, the Secunet SBC features remarkable integration capabilities, as recognized by telephone system manufacturer Mitel, which awarded it the Mitel compatible seal and acknowledged Secunet as a reliable Mitel Developer Partner. Among its key attributes are secure VoIP communication for both internal and external networks, versatile audio and video gateway functionalities, a user-friendly GUI for administration, remote configuration and updates, and enhanced system reliability through failover and georedundancy across multiple sites. Moreover, this innovative product not only protects communications but also prepares organizations for future technological developments, ensuring they remain competitive in an ever-evolving digital landscape.

Media

Media

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Soft-ex

Date Founded

1989

Company Location

Ireland

Company Website

www.soft-ex.net/solution

Company Facts

Organization Name

FRAFOS

Date Founded

2010

Company Location

Germany

Company Website

www.frafos.com/secunet-sbc

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

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