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What is SonicView?

Introducing an innovative and adaptable call recording system that aims to transform the operations of your contact center. Effective progress relies on accurate measurement, and this platform empowers managers to effortlessly access, replay, assess, and supervise calls, granting them valuable insights into daily workflows and employee interactions with clients. By delving into successful communication exchanges, organizations can effectively identify and rectify any areas needing improvement! Elevate your quality assurance practices through sampling, evaluating, and analyzing calls. With SonicView, you can closely examine your agents' conversations, making it easier to build a robust Quality Control framework. Furthermore, our software enables the assessment of individual calls, which is crucial for the continuous training and evaluation of your workforce. Ensure compliance with PCI standards by pausing recordings during sensitive information exchanges, eliminating specific portions that include confidential data, or marking particular recordings as sensitive to restrict access. This thorough strategy not only protects customer information but also nurtures a culture of accountability and ongoing enhancement within your organization, ultimately leading to increased customer satisfaction. By continuously refining your processes, you can create a more effective and responsive contact center environment.

What is OnviCord?

Evaluate and improve the efficiency of your personnel, processes, operations, and technology. Managers are equipped to search, download, and analyze data in real-time or access historical records, which enables quick and secure retrieval of documented interactions. By keeping track of these interactions, organizations can provide training and assist agents and employees in following quality assurance standards and the prescribed policies or scripts. OnviCord PRO offers a user-friendly, browser-based platform that grants easy access to all essential tools for effectively managing and monitoring recorded call data. In call centers featuring unassigned workstations, it facilitates the linking of calls to specific user accounts. Authorized personnel can activate the recording function directly from their desktops, enhancing operational efficiency. Furthermore, it supports the searching and playback of exported recordings outside the main server or network, which provides users with greater flexibility and accessibility. This all-encompassing strategy not only optimizes operations but also cultivates a more effective training atmosphere, ultimately leading to better overall performance.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$4000.00/one-time/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Provana

Date Founded

2011

Company Location

United States

Company Website

www.provana.com/sonicview-call-recording

Company Facts

Organization Name

OnviSource

Company Website

www.onvisource.com

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
On-Demand Recording

Categories and Features

Call Center

Call Recording
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Instant Retrieval
On-Demand Recording
Screen Activity Recording

Customer Experience

Not specified

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