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Ratings and Reviews 7 Ratings

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What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

What is N-able N‑central?

Join countless IT experts and managed service providers who rely on N-able™ Ncentral® for remote monitoring and management of intricate networks and devices. Here are the standout features: * Monitor a wide array of devices, including those running on Windows, Linux, and macOS. * Achieve comprehensive visibility throughout your network and cloud services without needing additional monitoring tools. * Create automated patch management policies to guarantee that all devices remain current with updates. * Streamline your workflow using drag-and-drop scripting in the automation manager, eliminating the necessity of coding. * Access remote support for various platforms and devices via the integrated Take Control feature. * Manage tickets and billing effortlessly with the N-able MSP manager. * Protect your data through built-in backup, endpoint detection and response (EDR), and antivirus (AV) solutions. * Enjoy flexible deployment options with both on-premises and hosted cloud solutions tailored to meet your business requirements. * Experience a robust tool that enhances efficiency and security for your IT operations.

Media

Media

Integrations Supported

Acronis Cyber Protect
Atera
Autotask PSA
Datto SIRIS
IBM MaaS360
Naverisk RMM & PSA
ServiceNow
Spiceworks Network Monitor
Splashtop Autonomous Endpoint Management

Integrations Supported

Acronis Automation
BrightGauge
IT Portal
MyGlue
N-able DNS Filtering
Neo Agent
Network Glue
N‑able Passportal
Rewst
ThreatAware

API Availability

API Availability

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Company Facts

Organization Name

N-able

Date Founded

2014

Company Location

United States

Company Website

www.n-able.com/products/n-central-rmm

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Device Management
Web Threat Management

MSP

Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Real-time Alerts

Categories and Features

Antivirus

Not specified

Endpoint Management

Not specified

Help Desk

Not specified

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Not specified

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

MSP

Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Management

Not specified

Network Mapping

Not specified

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Not specified

Patch Management

Not specified

Remote Desktop

Not specified

Remote Support

Not specified

RMM

Not specified

Server Management

Not specified

Server Monitoring

Not specified

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