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What is Spoke Phone?

Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more. **The Challenge** Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers. **The Answer** Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business. To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices. This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.

What is 9Spokes ?

9Spokes is a powerful data dashboard that aims to provide small businesses with valuable insights into their operations, ultimately promoting better decision-making. This comprehensive and no-cost solution seamlessly integrates with leading business applications, offering users access to crucial metrics displayed on an easy-to-navigate dashboard. By allowing businesses to monitor their cash flow, staffing, and digital marketing strategies, 9Spokes equips them with the holistic view necessary for making informed decisions. Although the dashboard itself is free to use, certain applications within the app store may come with associated fees, which are arranged directly between the users and the respective application providers. Users will be notified of any costs prior to committing to these applications, ensuring transparency in pricing. Many accredited applications also offer a free trial period, enabling businesses to assess their compatibility and effectiveness before investing financially. This adaptability gives users the opportunity to explore a variety of tools that can significantly boost their operational efficiency, fostering a more strategic approach to business growth. Ultimately, 9Spokes not only streamlines data management but also empowers small businesses to thrive in a competitive environment.

Media

Media

Integrations Supported

Microsoft 365
Campaign Monitor
Capsule
Copper
Deputy
Expensify
Facebook
HubSpot CRM
LinkedIn
Mailchimp
NowCerts
Pipedrive
QuickBooks Commerce
Salesforce
Secured Signing
Twilio
Twilio Flex
X (Twitter)
Zendesk
Zoho CRM

Integrations Supported

Microsoft 365
Campaign Monitor
Capsule
Copper
Deputy
Expensify
Facebook
HubSpot CRM
LinkedIn
Mailchimp
NowCerts
Pipedrive
QuickBooks Commerce
Salesforce
Secured Signing
Twilio
Twilio Flex
X (Twitter)
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Pricing Information

$0.01/one-time
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spoke Network

Date Founded

2016

Company Location

New Zealand

Company Website

spokephone.com

Company Facts

Organization Name

9 Spokes

Date Founded

2011

Company Location

New Zealand

Company Website

www.9spokes.com

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

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