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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is Affinio?

Affinio is a pioneering company in the realm of Augmented Analytics, utilizing cutting-edge graph technology to unravel the complex interconnections present in extensive datasets. By leveraging AI-powered segmentation and visualization capabilities, Affinio enables business users globally to rapidly discover unique insights that drive strategic business decisions. In a world inundated with information and continuously growing data, while many organizations are busy building data lakes, only a select few are developing effective tools to navigate them. Affinio provides its Analytics and Matchmaker solutions via the Snowflake Data Marketplace, allowing users to perform graph analytics on their internal first-party PII data effortlessly within Snowflake’s framework. The platform prioritizes user-friendliness, empowering individuals of all technical backgrounds to query data and obtain answers in mere moments, in stark contrast to the lengthy delays often associated with traditional approaches. Furthermore, users can explore the overlaps between their customer data and that of other enterprises, creating opportunities for collaboration through a clean room setup. This distinctive feature not only enhances data utilization but also positions Affinio as an essential ally for businesses seeking to maximize their data capabilities. As companies continue to grapple with the challenges of data management, Affinio stands out as a beacon of innovation and efficiency in the analytics landscape.

Media

Media

Integrations Supported

Adobe Marketo Engage
Adverity
BL.INK
Bitly
CELUM
ConfigPay
HubSpot Marketing Hub
LinkedIn
Netomi
Operata
Orange Logic OrangeDAM
Rebrandly
SAP Store
Snapchat
Sprinklr Marketing
Sprinklr Service
Stackla
Stripe
Uptempo
X (Twitter)

Integrations Supported

Adobe Marketo Engage
Adverity
BL.INK
Bitly
CELUM
ConfigPay
HubSpot Marketing Hub
LinkedIn
Netomi
Operata
Orange Logic OrangeDAM
Rebrandly
SAP Store
Snapchat
Sprinklr Marketing
Sprinklr Service
Stackla
Stripe
Uptempo
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

Affinio

Date Founded

2015

Company Location

Canada

Company Website

www.affinio.com

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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