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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is Thunderhead ONE Engagement Hub?

ONE functions as a comprehensive technological ecosystem that effectively learns, interprets, and manages customer interactions and experiences while overcoming various organizational hurdles. By tracking customer engagements across all possible channels—whether online, via a call center, or in physical locations—ONE develops a unified omnichannel view of customer behavior. This emphasis on customer-centric journeys allows for personalized experiences and nurtures lasting connections. ONE integrates customer pathways across every channel and touchpoint, leveraging insights into customer intent to maximize the value of each interaction. Through advanced real-time visualizations, ONE provides a thorough and immediate overview of customer journeys, enabling businesses to respond swiftly to changing needs. By diligently monitoring all customer interactions, its AI-driven analytics offer deep, relevant, and timely insights that empower organizations to enhance their listening capabilities and achieve a clearer understanding for better decision-making. Built from the ground up as an integrated layer, ONE effortlessly links various systems and silos, ensuring a seamless experience for both companies and their customers. This functionality not only boosts operational efficiency but also solidifies the bond between the brand and its clientele, ultimately driving growth and customer loyalty. As businesses embrace this technology, they can expect to see improvements in customer satisfaction and loyalty, fostering an environment where both parties thrive.

Media

Media

Integrations Supported

Adobe Acrobat
Affinity Canvas
AppsFlyer
Bedrock
Branch
Bynder
Contentful
Discourse
Freshdesk
Getty Images
Google Drive
Jira
Kochava
Mailchimp
MediaValet
Mediaocean
Okta
Sitecore
WordPress
Zendesk

Integrations Supported

Adobe Acrobat
Affinity Canvas
AppsFlyer
Bedrock
Branch
Bynder
Contentful
Discourse
Freshdesk
Getty Images
Google Drive
Jira
Kochava
Mailchimp
MediaValet
Mediaocean
Okta
Sitecore
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Custom, Quote-based Pricing
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

Thunderhead

Company Location

United Kingdom

Company Website

www.thunderhead.com

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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