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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is QuestionPro?

QuestionPro stands out as a frontrunner in the online survey software market, enjoying approval from more than 96% of reviewers across the internet. This platform empowers users to design, distribute, and evaluate online surveys, forms, quizzes, and polls with ease. Its additional features provide opportunities for enhanced customization of the survey experience, alongside facilitating advanced analytical capabilities. Whenever assistance is needed, QuestionPro offers exceptional support through its industry-leading 24/7 LiveChat service, accessible to all users. The platform boasts four distinct product editions: Essentials (a free version for unlimited use), Advanced (tailored for individual users), Team (optimized for collaborative efforts), and Research (which includes all premium functionalities). Moreover, there are additional QuestionPro offerings designed for customer experience (CX), workforce management, and various other applications. With hundreds of ready-to-use surveys and over 38 question types at your disposal, crafting the ideal questionnaire becomes a straightforward task. Once your survey is ready, you can share it through various channels, including email, integrated pop-ups, SMS, and social media platforms. With a vast user base of more than 10 million individuals spanning 100 countries, QuestionPro has been the preferred survey solution for Fortune 100 companies, educational institutions, small enterprises, and independent researchers for more than 17 years, showcasing its reliability and effectiveness in the field. Additionally, its commitment to innovation ensures that users always have access to the latest tools and features to meet their surveying needs.

Media

Media

Integrations Supported

Salesforce
Anthropic
Azure AI Anomaly Detector
Bynder
Contentful
Discourse
Google Drive
Kochava
Okta
Orange Logic
ServiceNow AI Agents
Trustpilot
Twilio

Integrations Supported

Salesforce
Caspio
Dimension Labs
Dropbox
Google Analytics
LinkedIn
Stackreaction
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Custom, Quote-based Pricing

Pricing Information

$99/month for 1 year
Essentials (Free Edition) – Free forever, ideal for individual users or small teams starting with surveys and basic research.

Advanced Edition – $99/month, 1-year term; includes AI-powered survey creation, advanced logic, and analytics for survey and research use cases.

Team Edition – $83 per user/month, for 5 users or more; designed for small to medium teams across Surveys, Research, EX, and CX, including collaboration tools and integrations.

Research Edition – Contact Vendor; tailored for large enterprises needing deep research capabilities, advanced analytics, and AI-powered insights.

Employee Experience Edition – Contact Vendor; includes engagement surveys, pulse surveys, sentiment analysis, and EX dashboards for HR teams.

Customer Experience Edition – Contact Vendor; features VoC surveys, journey mapping, NPS tracking, and CX dashboards for customer insights teams.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

QuestionPro

Date Founded

2005

Company Location

United States

Company Website

www.questionpro.com

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Content Distribution

Not specified

Content Experience

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Calendar

Not specified

Marketing Compliance

Not specified

Social Listening

Not specified

Social Media Advertising

Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Content Management
Customer Engagement
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Market Research

Benchmarking
Data Management
Email / Online
Panel Management
Paper-Based
Sample Management
Statistical Analysis
Survey Management

Panel Management

Not specified

SMS Survey

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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