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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is Scraawl?

Scraawl presents a cutting-edge collection of analytical tools designed to help you extract more profound insights from your data collections. Regardless of whether you are analyzing public information, multimedia, unstructured text, or any combination, Scraawl provides powerful functionalities to enhance your analytical endeavors. By leveraging sophisticated artificial intelligence and machine learning techniques, Scraawl offers practical insights that improve your analytical workflow. Our team consists of dedicated developers, researchers, and data experts who are passionate about delivering top-tier analytics solutions. Among our premier services, Scraawl SocL® stands out as a user-friendly, web-based platform tailored for advanced PAI listening and analytics at the enterprise level. This platform effectively identifies, investigates, and visualizes discussions and news across the internet, empowering users with thorough 360-degree assessments. Ultimately, with Scraawl, you are equipped to adeptly navigate the intricacies of data-driven insights, turning complex data into meaningful narratives. We believe that data should empower decision-making, and our tools are designed to facilitate that process seamlessly.

Media

Media

Integrations Supported

Adobe Customer Journey Analytics
Anthropic
AppsFlyer
Bedrock
Branch
Contentful
Dynamics 365 Commerce
Freshdesk
Intercom
Jira
Kochava
Mailchimp
Okta
Salesforce
ServiceNow AI Agents
Shutterstock
Twilio
Zendesk

Integrations Supported

Hproxy
IpnProxy

API Availability

Has API

API Availability

Pricing Information

Custom, Quote-based Pricing

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

Scraawl

Date Founded

1987

Company Location

United States

Company Website

www.scraawl.com

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Content Distribution

Not specified

Content Experience

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Calendar

Not specified

Marketing Compliance

Not specified

Social Listening

Not specified

Social Media Advertising

Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Content Management
Customer Engagement
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Audience Intelligence

Not specified

Facial Recognition

Not specified

Machine Learning

Not specified

Sentiment Analysis

Not specified

Social Listening

Not specified

Text Mining

Not specified

Video Analytics

Not specified

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Popular Alternatives

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