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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is Skematic?

Skematic leads the way in workflow management solutions by effectively combining personnel, processes, and systems to boost the productivity of compliance teams. It offers a comprehensive framework for adhering to regulations, addressing critical components like policy monitoring, task management, and case processing, along with in-depth reporting features. By incorporating controls and remediation strategies directly into fundamental policies, Skematic ensures that compliance programs remain systematic and effective. The platform fosters the implementation of risk-based controls, establishing an ongoing cycle of monitoring and feedback that keeps teams informed and operations synchronized. Through its centralized case management system, Skematic enhances collaborative problem-solving by connecting workflow contributors and external systems, ultimately streamlining remediation efforts. Its advanced reporting capabilities, which include visual data displays, Gantt charts, and thorough program summaries, provide teams with essential insights that facilitate informed decision-making. This comprehensive approach not only elevates workflow efficiency but also enables compliance teams to thrive in fulfilling their regulatory obligations, thereby positioning them for greater success in a complex regulatory landscape. Ultimately, Skematic empowers organizations to stay ahead of compliance challenges, ensuring they can adapt and respond effectively to evolving requirements.

Media

Media

Integrations Supported

Automat Conversational Marketing
Bronto Marketing Platform
Bryj
Chattermill
ConfigPay
Facebook
HubSpot Marketing Hub
ItsAlive
Jive
Microsoft Power BI
Netino
Orange Logic OrangeDAM
Radiance Labs
Rivery
Salesforce Agentforce Service
Snapchat
Sprinklr Marketing
StepFunction
TrendSpottr
Uptempo

Integrations Supported

Automat Conversational Marketing
Bronto Marketing Platform
Bryj
Chattermill
ConfigPay
Facebook
HubSpot Marketing Hub
ItsAlive
Jive
Microsoft Power BI
Netino
Orange Logic OrangeDAM
Radiance Labs
Rivery
Salesforce Agentforce Service
Snapchat
Sprinklr Marketing
StepFunction
TrendSpottr
Uptempo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

Skematic

Date Founded

2022

Company Location

United States

Company Website

skematic.com

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

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