Ratings and Reviews 299 Ratings
Ratings and Reviews 2 Ratings
What is Squaretalk?
Squaretalk is an all-in-one contact center solution built specifically for modern sales teams. This powerful software improves how businesses of all sizes connect with prospects and customers, convert opportunities, and grow.
Advanced features like VoIP, WhatsApp Business messaging, SMS, Email, and AI automation help you shorten sales cycles and elevate outreach without adding more complexity or increasing costs.
Squaretalk’s platform provides omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability. Internal chat functionality facilitates real-time collaboration, enabling faster synchronization, more effective mentoring, smoother escalations, and a unified environment for both internal and customer communications.
We provide phone numbers in 150+ popular and niche destinations, so your businesses can easily establish and maintain a local presence, build trust, and expand globally.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance, connection rates, and success today.
What is NiCE CXone Mpower?
NiCE CXone Mpower is an AI-powered customer experience platform built to unify and modernize CX operations. It combines experience automation, AI agents, workforce augmentation, and analytics in a single ecosystem. The platform is purpose-built for CX, using thousands of domain-specific AI models to deliver accurate, conversational interactions. NiCE enables organizations to automate customer journeys from intent recognition to fulfillment. Proactive AI agents engage customers throughout onboarding, service, and retention. The platform analyzes real customer conversations to uncover insights and optimize automation strategies. With an open and extensible architecture, NiCE integrates easily with existing enterprise systems. Its secure cloud foundation supports large-scale operations with high availability and compliance. Real-time dashboards provide visibility into performance, efficiency, and customer satisfaction. AI-enhanced voice capabilities remove language barriers across global interactions. NiCE delivers measurable results such as faster response times, higher CSAT, and increased operational efficiency. The platform empowers organizations to transition from manual processes to intelligent, AI-driven customer engagement.
Integrations Supported
Salesforce
Zendesk
Freshsales
HubSpot Customer Platform
Integrations Supported
Salesforce
Zendesk
AmplifAI
CallFinder
Creovai
ExecVision
Google Cloud Contact Center AI
Oracle Cloud CX
API Availability
Has API
API Availability
Has API
Pricing Information
$15/month/user
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Windows
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Squaretalk
Date Founded
2010
Company Location
Israel
Company Website
squaretalk.com
Company Facts
Organization Name
NiCE
Date Founded
1986
Company Location
United States
Company Website
www.nice.com
Categories and Features
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Contact Center as a Service (CCaaS)
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FTC Compliance
Lead Management
Sales Dialers
Not specified
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
Softphone
Call Logging
Call Recording
Call Transfer
Caller Identification
Contact Management
Virtual Phone Number
Not specified
Categories and Features
AI Customer Service
Not specified
AI Customer Support Agents
Not specified
AI Dialers
Not specified
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Contact Center as a Service (CCaaS)
Not specified
Contact Center Quality Assurance
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Experience Orchestration
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Journey Orchestration
Not specified
Knowledge Management
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales Dialers
Not specified
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Not specified