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What is Squid Alerts?

Squid Alerts employs on-call schedules along with escalation protocols to facilitate the proper delivery of alerts to the designated personnel through various channels such as SMS, voice calls, email, and push notifications. Notifications from different systems come through multiple avenues, including email, API integrations, and voicemail. Both managers and team members can be part of the notification system, which also features flood protection, shared phone numbers for streamlined routing to on-call staff, and various other integrations. Team leaders have the authority to set criteria for alert routing and define escalation pathways for notifications. When an alert is received, the established routing criteria determine whether it should trigger an incident, be forwarded, or be ignored entirely. The escalation pathways specify who will be notified, the methods of notification, and the timing involved. On-call calendars can be customized to accommodate both primary and backup on-call personnel, ensuring a comprehensive coverage plan. We offer options for either automated management of your on-call duties or assistance in crafting tailored schedules to fit your needs. Additionally, reminders can be sent if you neglect to update your on-call calendar, helping to guarantee that important changes are not overlooked. This all-encompassing strategy not only streamlines alert management but also significantly improves the responsiveness of your team, making it easier to handle incidents effectively.

What is OnCall Health Platform?

A virtual care platform that operates in the cloud, designed specifically for healthcare providers. This white-labeled solution complies with HIPAA, PIPEDA, and GDPR, offering features such as one-on-one and group video consultations, instant messaging, and practice automation tools. It can be accessed via any device or browser, ensuring flexibility for users. Additionally, it includes EMR integrations and the ability to perform custom analyses. OnCall software empowers users to establish their own secure virtual care service with ease. With assistance from the OnCall team, scaling the service becomes straightforward. The system requires no additional hardware, making it accessible for solo practitioners as well. Overall, this solution streamlines the delivery of healthcare services in a convenient and compliant manner.

Media

Media

No images available

Integrations Supported

LogicMonitor
New Relic
Site24x7
Slack
Splunk AppDynamics

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$72 per Month
Billed annually
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Squid Alerts

Date Founded

2017

Company Location

United States

Company Website

www.squidalerts.com

Company Facts

Organization Name

OnCall Health

Date Founded

2016

Company Location

Canada

Company Website

oncallhealth.ca

Categories and Features

IT Alerting

Not specified

Categories and Features

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
HIPAA Compliant
Multi-Provider Practice
Practice Management
Video Conferencing

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