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What is Startdeliver?

Numerous customer success platforms are typically tailored for sales teams or tend to be excessively complicated. Startdeliver streamlines the customer success process, enabling users to easily monitor customer health, manage projects, and automate workflows without the burden of unnecessary complexity. The platform offers valuable insights into customer well-being through metrics like usage data, feedback, and unresolved support tickets. Moreover, generating performance reports for your team and sharing them with management is a straightforward task. While several organizations may leave customer interactions to chance, Startdeliver empowers you to proactively manage and direct the customer journey. As the experience progresses, you can efficiently track all users and involved stakeholders. The platform also supports a proactive retention strategy, allowing you to analyze data and derive actionable insights while overseeing every customer interaction. By carefully designing customer journeys, you can help ensure that your clients meet their goals and expectations. Additionally, you can improve your customer interactions with Automation IQ, creating even more efficient processes. Start delivering value right away with extensive documentation, useful tutorials, and a complimentary sandbox workspace for feature exploration. This comprehensive approach not only boosts customer satisfaction but also cultivates lasting loyalty and deeper engagement over time. As your customer relationships grow stronger, you can consistently refine your strategies to enhance their overall experience even further.

What is Smaply?

Smaply is an innovative software solution designed for journey mapping that offers enhanced flexibility, customization options, and comprehensive Journey Management features. This tool facilitates the creation of detailed customer journey maps while allowing users to dissect the customer experience at each step. Users can enrich each touchpoint with vital elements, visualizing the journey through images, text, emotions, KPIs, and various metrics. By incorporating pain points, potential solutions, and new opportunities, users can obtain insights more efficiently. Additionally, the portfolio graph within the workspace allows for effective tracking, ensuring that users maintain an overview and can prioritize tasks effectively. As a result, journey maps are not merely seen as deliverables; instead, they become integral to the service development process, positioning journey mapping at the heart of organizational strategies. This shift underscores the importance of understanding customer experiences in driving business success.

Media

Media

Integrations Supported

Google Analytics
Delighted
Freshworks Neo
Google Cloud Platform
Grafana Cloud
Heap
HubSpot CRM
Mixpanel
Questback
Salesforce
Segment
TOPdesk
Younium
Zendesk

Integrations Supported

Google Analytics
Asana
Jira
Microsoft OneDrive
Tableau
Trello
monday AI work platform

API Availability

Has API

API Availability

Pricing Information

€695 per month

Pricing Information

€390.00/year
We offer 4 pricing tiers:
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Startdeliver

Company Location

Sweden

Company Website

www.startdeliver.com

Company Facts

Organization Name

Smaply

Date Founded

2012

Company Location

Austria

Company Website

www.smaply.com

Categories and Features

Customer Success

Not specified

Categories and Features

Business Process Management

Collaboration
Process Mapping
Process Modeling & Design
Visual Workflow Management

Customer Data Platforms (CDP)

Customer Profiles
Data Integration
GDPR Compliance

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management

Customer Journey Mapping Tools

Collaboration
Customer Profiles
Data Import / Export
Templates

Customer Satisfaction

Feedback Collection

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding

Experience Management

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection

Personalization

Customer Profiles
Experience Management

Product Analytics

Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

UX

Prototyping
User Journeys
User Research

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