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What is StoreForce?

We present a cohesive and efficient solution that integrates workforce management, performance evaluation, store operations, and employee engagement, all aimed at boosting efficiency in retail settings. Developed by seasoned professionals with a deep understanding of the retail landscape, this all-encompassing, performance-oriented workforce management system is specifically crafted to address the ever-changing needs of contemporary Specialty Retailers. Our strategy is centered on optimizing labor allocation, increasing sales opportunities, effectively implementing brand initiatives, and nurturing a motivated workforce. By meticulously adjusting schedules and workforce distribution, we ensure that operational hours within the store are maximized. We set achievable daily and hourly sales targets to motivate your team, allowing for tangible performance evaluations against key performance indicators (KPIs) and benchmarks through interactive real-time dashboards and comprehensive reports. Furthermore, we support your sales leadership efforts, guaranteeing a consistent customer experience and seamless store operations across various locations, facilitated by efficient task management, enhanced in-store communication, and robust assessment tools. This all-inclusive solution not only boosts productivity but also significantly enhances employee satisfaction, contributing to a dynamic and engaging workplace culture. Ultimately, our integrated approach transforms retail operations, paving the way for sustained growth and success in a competitive market.

What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

Media

Media

Integrations Supported

Sympa

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

StoreForce Solutions

Date Founded

2010

Company Location

Canada

Company Website

www.storeforcesolutions.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Categories and Features

Time & Attendance

Not specified

Workforce Management

Budgeting & Forecasting
Labor Projection
Performance Appraisal
Scheduling
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance

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